Cuddle ClonesReviews of cuddleclones.com

Great customer service and products. Can’t go wrong.

I had an extremely disappointing experience with Cuddle Clones, and I want to share the details so others are fully informed before placing an order. This was not just a product—it was a deeply meaningful gift for my family, and the way they handled my order was both deceptive and unprofessional. The Issue: Misleading Promises Before placing my order, I made it explicitly clear to Cuddle Clones that I would only proceed if they could accommodate my custom design request. I did not want their standard head-only design; instead, I requested the full image of my dog, including his paws and back. I even emphasized this condition repeatedly to avoid any misunderstanding. Here is exactly what I wrote in my email: “I’d like to request use of the whole dog as per the image below, inclusive of his paws and back. Since it doesn’t take up too much space, I think it should work. 1) Is that ok and 2) how and where do I specify that when I order?” Their representative, Margelyn, responded with assurances that led me to believe my request would be honored: “Yes, once you create your order, you can include the photos you’d like to use. Our team will carefully review the pictures you send to ensure everything looks great.” Before proceeding, I explicitly clarified again in a follow-up email that I would not order unless they confirmed this request could be fulfilled: “Are you saying it’s ok and I should proceed and then let you know the order number?” Her response was unequivocal: “Yes.” This exchange left no room for ambiguity. Based on these assurances, I placed the order, trusting they would follow through. Instead, they completely disregarded my request and delivered their standard head-only design—the exact outcome I had been clear I did not want. This was not a misunderstanding—it was either outright deception to secure my order or a complete failure to honor the agreement, followed by an attempt to deny responsibility. The Outcome: Broken Promises and Refusal to Take Accountability When the pajamas arrived, they featured the standard head-only design—exactly what I had been clear I did not want. Despite having confirmed my request in writing, they ignored it completely. When I brought this up with their team, their responses shifted: 1. They claimed they “never confirmed” my specific request, even though their own emails prove otherwise. 2. They hid behind a policy that was never communicated upfront to avoid offering a refund or a proper resolution. 3. It took 4 emails of them denying any responsibility before they offered a meager 20% partial refund as a “gesture of goodwill,” which is unacceptable for a product that is completely incorrect and was not what we agreed upon. Anticipated Rebuttals (and Why They’re Invalid): I expect Cuddle Clones might respond to this review with one of the following excuses, and here’s why they hold no weight: 1. “Our policy states…” • Policies do not override written assurances made to customers. If the design was not possible, it was their responsibility to inform me before I placed the order, especially since I explicitly asked about this. 2. “We cannot guarantee custom designs…” • This was not communicated at any point during our conversation. Instead, their representative encouraged me to proceed, saying my mockup and request would be reviewed. 3. “The standard design is on our website…” • While their standard design might be visible, I confirmed in writing that my request for a non-standard design could be accommodated, and they explicitly reassured me. 4. “We offered a partial refund as a gesture of goodwill…” • A partial refund for a product that I explicitly said I did not want is not goodwill—it’s an avoidance tactic to minimize their liability. This does nothing to address the breach of trust or their failure to deliver what was agreed upon. Final Thoughts I have saved the entire email exchange, which clearly demonstrates that they misled me into making this purchase. I will be publishing this evidence elsewhere to ensure others are aware of their practices. To anyone considering ordering from Cuddle Clones, be cautious. This company: • Makes promises they do not keep. • Fails to take accountability for their mistakes. • Uses policies as an excuse to avoid refunds for products that don’t meet agreements they made. If you’re looking for a business that values honesty and customer trust, look elsewhere.

Edited: The order/delivery process was delayed and a hassle, but in the end, it was worth it. The PJs arrived the day before Christmas and everyone loves them. And a special shout out to Joann who responded to each of my emails with professionalism and kindness.

The product is very unique and personal. Understanding that it is the busy holiday season the response was a little tardy but understandable. My only recommendation is to have some one available via phone for customer service.

Had some trouble with the package not getting delivered, but they helped fix the situation and now I have my mom's Christmas gift! So helpful!

Order was easy and the product was fantastic. I had one question during the shipping process and the reply was quick, helpful, and very friendly. Long shipping time, but it was overall a great experience.

I lost my baby girl Sam suddenly and it was very painful for me. I saw the cuddle clones website and in my desperation decided to order a clone of Sam thinking I could bring her back to me in a stuffed animal. I received my clone but it wasn’t Sam and as much as I tried to like it I chest couldn’t. The company was extremely understanding and agreed to refund me the money I paid for the clone. No hassle whatsoever! They are very customer friendly and that is a rare find these days! Thank you Cuddle Clone you are a gem!

I ordered three sets of pajamas for 3 sisters for Christmas. I ordered the beginning of November and one set has not arrived yet, they keep saying “in production” and will not respond to emails. The sets that did arrive had a mistake but that has somewhat been resolved , just need the third set. Also, be warned the sizes are very large.