Cuddle ClonesReviews of cuddleclones.com

Terrible! Terrible! Terrible! Ordered pajamas 3 weeks ago and still don’t have them. Customer service is poor. You would probably have better luck ordering from someone else who cares about their customers.

They kept in touch, letting me know that the pajamas would arrive before Christmas! Thank you!

The cutest pajamas EVER and customer support was amazing 🤩

Very attentive to detail

Fabulous customer service! I had to change my ship to address and they got it right and communicated beautifully with me. I would recommend doing business with this company for sure!

My experience with Cuddle Clones has been extremely frustrating! I placed an ordered on November 22 2024 for a Cuddle Clone to be given as a Christmas gift. It was going to be the best gift for my boyfriend this year. I was so excited to give it to him. I paid the $99 extra for what I thought was “2 weeks Rush shipping”. I would like to add here that while I was sending pictures of our dog Lucie, the Customer Service was excellent. Well 3 weeks came and there was still no Cuddle Clone so I reached out through email to customer service. This is where the Customer service went downhill fast! First I got an automated response that someone would be reaching out to me. Then it took two more emails from me to get a response from someone from their Customer service team over the next couple of days. I was then told to be patient and that I had paid for “ Rush Creativity” and not “Rush shipping”????? How misleading is that?????? After several emails from myself and (a few responses from Cuddle Clones) even since that initial conversation, I still have not received my package. We are only a few days away from Christmas. I have been looking at the tracking everyday. My Package has been at the Las Angelas airport for 5 days and in transit for 2 weeks now. Still hasn’t reached the Akron OHio office to be inspected. There’s no way it will reach me by Christmas at this point. My boyfriend isnt going to be getting his Christmas gift that I paid $370 for. I looked at the Better business reviews after the fact and see that Cuddle Clones has an F rating and I immediately felt sick to my stomach. For a company to give such great customer service in the beginning and then whenever there is a problem they decide to abandon their customer is straight up wrong. The right thing to do in this case would have been to at least offer a refund for the fake “Rush Creation”. They need to be more CLEAR about what their RUSH CREATION actually means on their site. It’s very misleading. When consumers read this, they naturally assume this means they are going to receive their Cuddle Clone in 2 weeks. ( you can read this in other customer reviews as well). But instead they seem to be very unsympathetic to their customers at all. They just don’t want to take accountability. I wish more than anything that I wasn’t sitting here writing this review. I was so hopeful that this was going to be the best experience buying a Cuddle Clone but it just hasn’t been. I can only hope that when and “if” my Cuddle Clone does show up that it does look just like our Lucie. At least that would make things more bearable.

Item was not received as anticipated. Contacted Customer Service. Nikki contacted me back, much quicker than I anticipated. She referenced a specific statement I had made in my initial contact. Really made her response personal. Unbelievable customer service, with a personal touch ... Unheard of in today's world. Company made things right - straight away.

I thought the pants had been lost by USPS, so I reached out to cuddle clones and they took the time to find out what happened. Great experience and great looking product.