Cuddle Clones Reviews | Read Customer Reviews of cuddleclones.com

Cuddle Clones Reviews | Read Customer Reviews of cuddleclones.com

Cuddle Clones reviews

1,486 approved reviews, newest moderated first

Candace
Dec 28, 2024
Great pj’s…
Awesome product that made my grand daughter so happy!!
Response from Cuddle ClonesDec 30, 2024
Hi Candance, We appreciate this amazing feedback!
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Hao Cheung L.
Dec 28, 2024
Won’t get your order on time for money
This company does not have a handle on their shipping vendor nor will they do anything to make the issue right for customers. I paid for expedited production by 12/1 for delivery before Christmas. Their tracking showed that their shipping vendor held the package from 12/8 until today 12/27. When I contacted them before Christmas asking about my package, they did nothing. If I could have done this over, I would have disputed the charges with my credit card company on Christmas Eve. Companies like this will not change until their bottom line is impacted. They have no return policy and are unwilling to fix their process to ensure that their claims for delivery are met. I will also be leaving a BBB review as well as a poor review everywhere else to ensure potential customers are aware of this company’s practices and likely lost monies for any expectation of on time delivery.
Response from Cuddle ClonesDec 30, 2024
Thank you for sharing your experience, and we apologize for the frustration you've faced. We understand how disappointing it can be when expectations for delivery aren't met, especially during the holidays. We want to assure you that we take customer feedback seriously and are always looking for ways to improve. For further assistance or to discuss your situation in more detail, please reach out to us directly at [email protected]. We’re happy to review your case and explore potential solutions. We appreciate your feedback and hope to work towards a resolution.
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Dale A.
Dec 27, 2024
Ordered pajama set and socks paid extra…
Ordered pajama set and socks paid extra for shipping before christmas. All i recived was socks. There cust. service is non existant. I have emailed them 3 times with no responce. So to sum it up im unhappy with them and my wife with me because it was her gift. Thanks for the added stress! Update finally got back to me. They state i paid for expedited shipping however not rush service which I didn't see on website when i ordered. Still 1 star as customer service is awful!!! Wouldn't believe anything they say and feel ripped off . Potential customers beware!!!!
Response from Cuddle ClonesDec 30, 2024
Hi Dale, We’re truly sorry for the frustration you’ve experienced, and we understand how disappointing this must be, especially as it was a gift for your wife. We want to assure you that we’ve responded to your inquiry via email with more details and updates regarding your order. Please check your inbox (and spam folder, just in case) for our response. We apologize for the delay and any added stress this situation has caused, and we’re committed to resolving this as quickly as possible. If you need further assistance, feel free to reply to our email, and we’ll be happy to help.
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Connie P.
Dec 27, 2024
The worst ever
The worst ever. I ordered pj’s for my daughter and for her dog on Dec2,2024. The $ was released from my PayPal account and I still have not received any product. My inquiries are all AI responses. I have never had such an awful customer service experience.
Response from Cuddle ClonesDec 30, 2024
Hi Connie, We’re truly sorry to hear about your experience and understand how frustrating it must be. We strive to provide the best customer service, and we apologize for not meeting your expectations. To better assist you and look into your order, we would need more details such as your order number or the email address associated with the purchase. Once we have that information, we can provide you with updates and resolve this issue as quickly as possible. We appreciate your feedback and look forward to resolving this for you.
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Lanny C.
Dec 27, 2024
First time customer - Great Exoerience
Product was delivered in a timely way and overall process was a great experience. Most importantly, the recipients of the pajamas were incredibly delighted by the product.
Response from Cuddle ClonesDec 30, 2024
Hi Lanny, We appreciate your feedback regarding your experience with our team. Thank you for taking the time to share this fantastic feedback with us
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Carol G.
Dec 26, 2024
I ordered custom pajamas and picked the…
I ordered custom pajamas and picked the size small top and bottom based on their size chart on the website. The order arrived and I was initially thrilled. The top fit great but the bottoms are way too short. Their table says the inseam of the bottoms measures 38.6” when in fact it only measures 27”. I emailed the company several days ago and have yet to hear back from them. I believe they are obliged to provide me with the next size up (medium) to match my custom pajama shirt as they misrepresented their sizing on their chart. How no one else has noticed this deceptive size chart is beyond me. I provided the company with photos of pajama bottoms with tape measure showing inseam to be >10 inches shorter than what their size chart indicates!
Response from Cuddle ClonesDec 27, 2024
Hi Carol, Thank you for sharing your experience with us. We're sorry to hear about the issue you've encountered with your custom pajamas. We understand how frustrating it can be when sizing doesn't match expectations, especially after carefully referring to a size chart. It's also disappointing to experience a delay in communication. We appreciate that you provided clear photos to demonstrate the issue, and we hope the company addresses this matter promptly. Your feedback about the discrepancy in the inseam measurement is valuable, and it highlights an important concern regarding the accuracy of size charts.
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Jonathan R.
Dec 26, 2024
I’m pissed
I’m pissed! I ordered a sweater and paid 120 for it to get here before Christmas. Order was placed in November. I wake up today to a delivered complete message and open the package and it’s someone else’s pajamas! Wtf! You can see Uni Uni shipping label placed over the original shipping label to whom it supposed to go to. How tf does this happen?! And it’s only email support, no phone support available. Where’s my order??
Response from Cuddle ClonesDec 27, 2024
Hi Jonathan, We understand your frustration, and we truly apologize for the inconvenience this has caused, especially given your anticipation for the sweater you ordered. We can imagine how disappointing it must be to receive someone else’s pajamas instead. While we are currently facing a holiday backlog, please know that we are actively working to resolve these issues as quickly as possible. We truly appreciate your patience during this busy time and are committed to resolving this matter for you.
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Niel
Dec 26, 2024
Great service, Great product!!
Product was great, I was worried about it making the Christmas deadline but they came through. The price is the only downside to these but my wife loved them so it was worth it.
Response from Cuddle ClonesDec 26, 2024
Hi Neil, Thank you so much for your feedback! We're so glad to hear that the product arrived in time for Christmas and that your wife loved it. We truly appreciate your understanding regarding the price, and we're happy it was worth it for such a special gift. Your satisfaction means a lot to us, and we hope to serve you again in the future!
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