Lorrie R.
I would give this review a minus rating…
I would give this review a minus rating if I could. I never even made it to the checkout, and I had had more than enough! I was going to order 2 sets of pajamas. Clearly stated on the page, jogger pajamas, 1 pet, $36.99. (LIE!) WEBSITE ISSUES- It took me 2 days to finally get my photos uploaded to the site. One time it would try to pull from download files, the next time from my photos. Tried on my laptop and my cell phone, the above issues on both. Time after time I uploaded my photos, then it wouldn't let me add them to the cart. During this time, I had already contacted them twice. Once I got the photos of the 2nd pair of pajamas(with 2 dogs), again, it didn't let me add to cart, so I gave up for the day. Started fresh the next day, deleted my cart and tried again. This time all 3 photos uploaded. Still CLAIMING to give 60% off, now the $36.99 pajamas were $69.99 in my cart and the other, with 2 dogs, $71.99. I contacted them again. Explained that for some reason, now the pajamas were double, but offered at the cheaper price ONLY before you try to buy! She replied, as if I was stupid, 'The price in the cart IS the sale price'. I asked why is she trying to sell the pajamas for twice the price on the web page? Well, she wanted a screen shot of my cart. I was on my laptop and have no idea if it's even possible to do. So,I tried again today because it's the last day of the 60% off sale. Same thing, but today the pajamas were even more expensive, more than the day before! I said if it was this difficult to try place an order, I could not imagine how difficult it would be to get assistance if you had a real problem after you receive your order, . Therefore, I would take my money and spend it with a more reputable company. AND I DID! I stopped and pulled up the reviews. I read how others were down right stolen from; money sent, nothing arrived. Free items never sent. Rush shipping, never received items. This is not a company like you think. Just some small timer working out of their apartment. No employees, no customer service other than an appeasing email, SAVE YOUR TIME AND MONEY!! SHOP SOMEWHERE ELSE!!
Response from Cuddle ClonesNov 17, 2025
Hi there, Thank you for taking the time to share all of this — I truly appreciate your honest feedback. I’m very sorry you had such a frustrating experience trying to place an order, and I understand how discouraging that must have been. We take comments like yours seriously. Your feedback about the pricing display, difficulty uploading photos, and the inconsistency you experienced on the website will be shared with our team so we can work toward clearer communication and smoother functionality in the future. While I know this doesn’t change your experience, I do appreciate you giving us the opportunity to understand what went wrong on your end. If you ever decide to give us another try, or if there’s anything further you’d like us to look into, we’re here to help. If you have any other questions, feel free to reach out.