Cuddle ClonesReviews of cuddleclones.com

Edit: I finally heard back from them today 12/28. They refunded the rush money that I spent and the pajamas show they are finally on their way. I will update again if they are received. A breakdown in the shipping chain does not excuse this lack of customer service with updated communications. I should have looked here first before ordering. This company takes your money and apparently ships nothing and then lies about it. I paid extra for Christmas shipping and 2 days after Christmas have nothing. Their tracking says the order is unfulfilled and has never been updated since I placed the order. I have had one customer service person reply to my messages claiming the order was on the way but with no tracking information. When I tried to call them their phones were conveniently experiencing technical difficulties. I was left with no gift for a friend's kid and they have a lot of money for very expensive pajamas and shipping from me.

I have been waiting for feedback about my order for several days now. It has been over three weeks since a shipping label was produced and I have tried multiple communication methods with no results. I understand it has been Christmas but I am hoping a human will get in touch soon. Added 12/28: On the day that I posted this review my order status changed and is expected to arrive soon. I am not unhappy with the products, just the lack of communication especially that the phone line was down and no emails worked until this review.

i ordered a pajama set on the 5th of December. it is the 27th and its been stuck in Akron OH since the 14th supposedly. No number to call, no return emails for the items. this is Garbage! I paid extra to guarantee its arrival before Christmas. still no items!

I placed an order for pajama bottoms on Dec 5. I paid almost $30.00 extra for guaranteed Xmas delivery. It is now Dec 26th and NOTHING!! No product. No answer to my questions. Website tracking says unfulfilled. VERY unhappy customer. Buyer beware!!!!!!

Paid extra to get my order before Christmas but recieved nothing. By looking at the other reviews, this seems to be a common issue. I just looked up this company on Google maps and it's an old run down building with no business name. I'm hoping I did not get scammed.

Do not order anything from this company. I ordered 3 pairs of personalized pajamas on Dec 3 and paid $25 for “guaranteed delivery by Christmas.” It’s now the day after Christmas and I have no clue if they have even shipped. I’ve sent many email follow ups asking about the specific status of my order, and they just send a generic (what seems to be automated) response. If your business is producing and delivering a product to paying customers, how is it that you do not have the ability to provide order-specific updates? I’ve just never experienced anything like it. On top of that, there are countless customers who are experiencing the same, who are leaving comments on their instagram expressing their frustration. This company just deletes all the ‘negative’ comments instead of addressing them head on. I’m also pretty sure they blocked me so I can no longer comment (?), which is mindblowing. I did not use vulgar language, or say anything inappropriate. This is no way to run a business.

I ordered a customized robe for my loved one on 12/4/2023 and paid the guaranteed delivery before Christmas. it's 12/26 and the order has still not arrived. It was a really upsetting experience since everyone had opened their gifts, I got my gift but my loved one didn't due to the order not being delivered. Really bad and frustrating experience. I could have ordered something else if they hadn't put in "Guaranteed delivery before Christmas" for an extra $30 that didn't end up being true. It seems like my order has still not been processed. I feel scammed

I spent $800 ordering custom pajamas for my ENTIRE family on 12/4 and paid for rush shipping to guarantee its arrival before Christmas. It’s Dec. 25th, Christmas morning is over, and my family had nothing to open from me. I’m SO furious the company wasn’t transparent about whatever is going on so I could make an alternate plan. Also can’t get a straight answer about the status or ETA. Will never order from them again or recommend to others.