Carly A.
I purchased 2 cuddle clones of my pets
I purchased 2 cuddle clones of my pets. One came out okay, but didn't have the correct ears and unique tail my pet had. I had sent easily 30+ pictures of this pet specifically. This was a unique looking pet with many different colors, and I feel they did a decent job on the coloring and markings. The dog one I ordered however, looks nothing like my dog in the face. The mouth looks unfinished, it looks like he has pink lipstick, and the eyes are incorrect. The wrinkles on his forehead were important and they didn't do any. They got the body right, and if my dog was a generic version of his breed it would have been great. The real disappointment to me though, is that the company isn't posting my review on their site. I even went through the confirmation process on email, and judge . me to prove it was me. It feels deceptive, and because of that we've decided to return the clones instead of having them fix the dog. I understand the clones are not going to be perfect, but I do expect them to look like my pet in the coloring and important markings. Update: While I appreciate cuddle clones allowing me to return the product, I'm still disappointed that they still haven't posted my review on their reviews. I will update once the return process is complete. We returned the clones and you have to pay for your own shipping, which was over $50 cheapest. I've asked CC to also refund me the original shipping cost of $30 to help cover this shipping expense.
Response from Cuddle ClonesJun 28, 2024
Hi Carly, Thank you for sharing your honest opnion regarding the results of your plush clone, we highly appreciate you taking the time to share this with us. We are happy we were able to offer you a solution for your case as we never want our customers to stay with a clone that doesn't correctly honor their pets. We are so sorry this second experience was not as expected. Again, we thank you for sharing your honest feedback. Cuddle Clones Team



