CubeBikReviews of cubebik.com

Response from CubeBikAug 20, 2024

Hi Imran, Thank you for reaching out and bringing this matter to our attention. We value your concern and want to clarify our role as a marketplace. We serve as a platform for sellers to post their products. We have strict guidelines in place to ensure that only products with healthy political topics are allowed. Upon receiving your feedback, we acted promptly to remove the inappropriate product and have issued warnings to the relevant sellers to prevent this issue from recurring. We appreciate your vigilance and support in helping us maintain the integrity of our marketplace. If you have any further questions or concerns, please feel free to contact us. Thank you for your understanding. Best regards.

Response from CubeBikAug 20, 2024

Hi there, Thank you for reaching out and bringing this matter to our attention. We value your concern and want to clarify our role as a marketplace. We serve as a platform for sellers to post their products. We have strict guidelines in place to ensure that only products with healthy political topics are allowed. Upon receiving your feedback, we acted promptly to remove the inappropriate product and have issued warnings to the relevant sellers to prevent this issue from recurring. We appreciate your vigilance and support in helping us maintain the integrity of our marketplace. If you have any further questions or concerns, please feel free to contact us. Thank you for your understanding. Best regards

Response from CubeBikAug 20, 2024

Dear Debra, Thank you for your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns. While we at CubeBik work hard to deliver exceptional customer service, Kyle has tried his hardest to help you during this time, even if you haven't made a purchase. To better serve your needs, Kyle has also been helpful and offered free design help. We understand the importance of timely communication and apologize for any delays. Please note that our manager handles specific cases and has other responsibilities, ensuring focused attention when needed. Therefore, your request to speak to a supervisor could not be addressed promptly. We value all customer feedback and are committed to improvement. If there is anything we can do further, please contact us directly. Thank you for considering CubeBik.

Response from CubeBikJun 7, 2024

Dear Rob, Thank you for your purchase with us. I am writing to update you on the status of your recent order and address a shipping issue that has occurred. Unfortunately, the shipping carrier misrouted your parcel, leading to a delay in delivery. We understand how important it is for you to receive your order on time, especially as this is your first purchase with us, and we sincerely apologize for this unexpected setback. As soon as we were aware of the situation, we took immediate action to coordinate with the shipping carrier to ensure that your order is redirected back to the correct route. We have been continuously monitoring the progress and have been keeping you updated via email on the status of your order. We recognize that this situation is frustrating and we are very sorry for the inconvenience caused. This issue was beyond our direct control, involving the shipping carrier, but please rest assured that we are doing everything possible to expedite the delivery process. We kindly ask for a little more patience as the shipment is still on its way to your address. We are committed to ensuring that it arrives as soon as possible and in perfect condition. Your understanding and patience in this matter are greatly appreciated, and we are here to assist you with any further questions or concerns you might have. Thank you again for your understanding and for giving us the opportunity to make this right. We value your business and hope to continue serving you in the future. Warm regards, Krist - CubeBik Customer Happiness Specialist

Response from CubeBikMay 30, 2024

Dear Ashley, First and foremost, I hope this message finds you well. Thank you for choosing our products, and I sincerely apologize for the delays you experienced with your order. To provide some context, your order was placed during a peak holiday period, which unfortunately impacted our production timelines (business days) slightly more than usual. We strive to inform our customers promptly about such delays, and I regret if this was not communicated effectively in your case. Additionally, after your order was shipped on April 24, it appears that the delivery process took longer than expected, finally reaching you on May 17. We understand how important timely delivery is and share your disappointment with the extended shipping duration. It's important to note that once packages are in the care of shipping carriers like DHL, the timing can vary due to their operational processes, over which we have limited control. We are continuously working with our shipping partners to improve service and prevent such delays in the future. Your feedback is invaluable in this effort. Warm Regards, Krist - Customer Service Specialist