CubeBikReviews of cubebik.com

Response from CubeBikMar 5, 2025

Dear Jannelle, We sincerely apologize for the delayed delivery. We've sent many emails following up regarding your package, which was delivered on Feb 17, 2025. Please check your inbox or spam folder for additional assistance. CubeBik always strives to deliver all goods as promptly as possible; nevertheless, we are occasionally unable to control shipping carriers, and we realize how frustrating you were. Please contact us via email if you have any questions. Best Regards, CubeBik LLC.

Response from CubeBikJul 20, 2021

Hi Allen Novak, We are deeply sorry for all the inconvenience caused. This is not the kind of experience we want you to have with us. Customers' satisfaction has always been our top priority. We understand your frustration with this situation and want to assure you that our Customer Happiness Team is reviewing this issue and contacting you soon for further support. We look forward to your generous understanding. Sincerely, CubeBik LLC

Response from CubeBikOct 5, 2020

Hi Rachel! We are deeply sorry for all the inconvenience caused. This is not the kind of experience we want you to have with us. For domestic order, shipping time normally takes 5-10 business days for delivery. However, due to the current situation, carriers not operating at 100%, and an increase in orders, shipment process usually delays, and packages can be delivered later than expected. Since this is an unexpected situation, we look forward to your generous understanding. Thank you very much! CubeBik LLC

Response from CubeBikJun 21, 2020

Thank you for your feedback. We are deeply sorry for all the inconvenience caused. This is not the kind of experience we want you to have with us. Our team had difficulties in importing wood for the back of the canvas, unfortunately, due to the current Covid-19 pandemic. Thus, the canvas production had a delay. Currently, we have done with this and can ensure the fulfillment time from now on. We sent you an email but didn't hear back. Please kindly check your email inbox or in Spam to see if the emails are there and reply to us. We'd love to assist you to the fullest. Sincerely, CubeBik LLC.