CubeBikReviews of cubebik.com

Response from CubeBikOct 5, 2020

Hi Rachel! We are deeply sorry for all the inconvenience caused. This is not the kind of experience we want you to have with us. For domestic order, shipping time normally takes 5-10 business days for delivery. However, due to the current situation, carriers not operating at 100%, and an increase in orders, shipment process usually delays, and packages can be delivered later than expected. Since this is an unexpected situation, we look forward to your generous understanding. Thank you very much! CubeBik LLC

Response from CubeBikOct 2, 2020

Thank you so much for choosing CubeBik LLC and letting us know your experience. Customers like you keep our wheels turning! CubeBik LLC.

Response from CubeBikOct 5, 2020

Hi! We are deeply sorry for all the inconvenience caused. This is not the kind of experience we want you to have with us. Your package was returned because you provided the wrong recipient address. And the shipping carriers did not notify us about the returned packages, so we couldn't inform you sooner. Our phone number is available for SMS only so we cannot receive calls. In this case, we see that you contacted us on Saturday so please allow additional days as we do not work at the weekend. However, our team has contacted you on the next working day to explain the situation and sent you a replacement. Please kindly check your email inbox or in Spam to see if the emails are there and reply to us. We'd love to assist you to the fullest. Sincerely, CubeBik LLC

Response from CubeBikOct 2, 2020

Thank you so much for choosing CubeBik LLC and letting us know your experience. Customers like you keep our wheels turning! CubeBik LLC.

Response from CubeBikOct 2, 2020

Thank you so much for choosing CubeBik LLC and letting us know your experience. Customers like you keep our wheels turning! CubeBik LLC.

Response from CubeBikOct 6, 2020

Thank you for your feedback. We are deeply sorry for all the inconvenience caused. This is not the kind of experience we want you to have with us. It's our policy to replace the products if they are damaged or have low quality. Our team immediately sent you an email; however, we have never heard back. We have sent a replacement to you to make up our mistake and see that it was delivered to you. We are truly sorry for any inconvenience that might cause and look forward to your generous understanding! Sincerely, CubeBik LLC

Response from CubeBikAug 20, 2020

Thank you for your feedback! We tried our best to fulfill your order as quickly as possible. The shipment had some unexpected delays due to the current tough situation, we thank you for your understanding. Thank you so much for choosing CubeBik LLC and letting us know your experience. Customers like you keep our wheels turning! CubeBik LLC.

Response from CubeBikAug 7, 2020

Thank you so much for choosing CubeBik LLC and letting us know your experience. Customers like you keep our wheels turning! CubeBik LLC.