Cub Cadet is an American company that produces and globally markets a full line of outdoor power equipment and services – including four-wheel steer zero-turn riders; lap bar zero-turn riders; utility vehicles; lawn and garden tractors, lithium ion- an...
Cub Cadet (cubcadet.com) has 126 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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126 approved reviews, newest moderated first
Bee
I bought a belt for our zero-turn mower in July, (using their guidelines on which one I needed.)received it but it was too short. Returned (with authorization) in July and it is now November and I still haven't got my refund!
Warren S.
Dropped off my Cub Rider to local Cubs service to determine where vibration related to the mowing deck was coming from when blades are engaged. After a week, service stated it was just the main belt. Once returned, the problem still remains. I called once at home, complained but that didn’t do any good. I was charged 171.00 for changing a belt. It appears the vibration relates to the idler pulley that I pointed out when originally dropped off for the service. I’m planning on changing it myself at 70 years young.
John - Pat Y.
Blade center hole for XT2. 46 model is s shaped….a change from previous star shape. Alignment is difficult an blade can dislodge
Wes K.
The Cub Cadet Ultima Series ZTS1 has a serious steering gear issue! When you contact customer service, they make sure you cannot resolve using chat where there is a record of what is being said. They make you call so there is no written record of them telling you, "too bad, so sad".
Blair R.
After 24.5 hours on it the cylinder head cracked, the intake valve broke and cub cadet will not warranty anything. NEVER BUY A CUB CADET!! Customer service is horrible. Now I'm told my motor is discontinued. Again, NEVER BUY A CUB CADET
Green Buffalo Lawn & Pest C.
I purchased a Cub Cadet zero-turn mower expecting reliable performance and solid customer service. Instead, I’ve had nothing but issues. The build quality is extremely poor—components fail far sooner than they should on a mower in this price range. Worse than the mower issues is the customer support. The warranty seems meaningless, as the company doesn’t stand behind their equipment. I was met with endless delays and finger-pointing. The call center is clearly outsourced and offers no real help or accountability. If you’re considering Cub Cadet, I strongly suggest looking at other brands that actually support their customers. I’ll never buy from them again.
Mark P.
I bought a Zero Turn X-Force mower about seven years ago. In five years I had only used it for 100 hours when the left gearbox failed. Yes, I know the Warranty was only for a year, but when you spend £7000 on a mower you'd expect a little consideration. But no... Neither the UK Agent or the US manufacturer are interested. I've tried being reasonable and I've told them I'm going to publish my opinions on every social media platform. They're just not interested. If you are considering a mower, please take this advice; stay away from this brand. The build is substandard and there will be no customer support when it goes wrong.
Amelie C.
Robot tondeuse CUB CADET de la première génération avait des petits problèmes. Il a passé plus de temps en réparation qu’à la tonte au début. Mais quand grosses pièces ont ete remplacées par le SAV, même s’il a fallut batailler très dur, car plus de garanties, ça allait mieux.