CSC ServiceWorksReviews of cscsw.com

I'm only giving 1 star because I can't give NO stars. We've had an ongoing contract with this company since 1998 and up till last year had a good experience with service calls and response to our request to NOT raise the cost. Last year they refused to lower the cost after raising it without any notice (have always received notice previously). On April 28, 2025 I reported a broken machine (had standing water). I received acknowledgment that a technician would be here within 2-3 days. Today is June 1 and no one has come to repair or replace the machine. The standing water and silt are damaging the machine's interior. I've called 3 times to report the nonresponse. I was even issued an escalation confirmation, which was then rescinded a few days later because "a technician is aware of the problem." On May 28 I discovered they no longer had record of my claim/ticket/request for service, so I put in another request (which was acknowledged with the usual email).

I would give this crap company a ZERO if I could! They still owe me $5 from months ago and refuse to refund me, even though I have requested this many times. Half of their machines don't work. They take your money and either never start or stop in the middle of the cycle and stay locked and you have to climb on top of the machine to unplug it so the door will open. And mind you, we are old folks here so that is really dangerous and I see a lawsuit in CSC's future. Actually our company is going to sue them for nonfulfilment of their contract. Half of the time their app doesn't work or the app doesn't see the machine we are trying to start. So most of us use the old school coins to start the machines. Now, however, this crap company has gone to an ALL-APP thing without telling our building management. And, of course, the app STILL DOESN'T WORK HALF THE TIME but, unfortunately, now we don't have the coin option. Yesterday, for example, I went to wash my clothes. First, the app wouldn't load, then when it finally loaded, it didn't see the machine I had filled with my laundry. So I was forced to take the huge load of laundry out of one washer and transfer it to another. Which, after multiple tries, FINALLY CONNECTED WITH THE WASHER I WAS TRYING TO START. However, when it came time to dry the clothes, all I got was a "system error" when I tried to start a machine. Over and over again, even after restarting my phone OVER AND OVER AGAIN. I was forced to drag all the wet clothes upstairs and try to hang them all dry in my studio apartment. Thanks CSC. You suck donkey b@lls.

This app has been double charging me for the last 6 months and still doesn’t work properly. Sometimes it takes my money and doesn’t start at all, or it stops halfway. I’ve reported it multiple times but nothing has been fixed. Really frustrating and unacceptable

They SUCK! First they promise to send a laundry card and a refund, but never do. After 100s of email exchanges, they keep you in the loop and do not help. Now their recharge machine has started eating up the money! And they will drag you through the same sloppy process and never return you money!

I wish I could let give less than one star. If you're going into business or you have a business and you're thinking of using this company for your laundry services, I would not do that.. They do not respond to service calls. They do not come and pick up the money. They don't do what they're supposed to do, and then the supervisor will absolutely refuse to get on the phone with you.

Converted all washers and dryers from coin operation to an app without notification or suppling alternate options. Q: Why I need alternate options? A: Because I manage a 62+ community and my tenants don't have smartphones or tablet to use the app. This has left many of my tenants without laundry service on-site for at least two weeks now and counting. Alas their machines are not maintained and the washers have mold issues and the dryers don't get clothes dry. BAD COMPANY -- Strongly recommend not using them.

This service sucks. Machines don't tell you there's an issue until AFTER you pay and put detergent in. I don't know how many times I had to switch machines with clothes that were drenched in laundry detergent... they have yet to issue one single refund to my account after request submission. These people are utter thieves.

Worst company, worst machines, worst customer service. Sitting water in machine for 16 days. 3 tickets 3 customer service reps who did nothing 2 managers who were useless. Whole thing smelled like sewage.