CSC ServiceWorksReviews of cscsw.com

CSC Service works has finally pushed the envelope to far. Virtually owning the truckstop market with the same worn out, tired and unmaintained equipment for years. They have raised prices beyond reason. From now on laundry will be better planned out and will no longer happen were it’s convenient … but rather where the equipment does what it supposed to at the same or more reasonable cost

Terrible service. They never refund the money, even though they never show up to fix their machines, no matter how many tickets you open. Very fraudulent practices.

After approximately eight phone calls and multiple service tickets, the company promised to call me back immediately. That was five days ago. Each time I speak with someone, I’m told a manager will call—yet no manager ever does. The online service ticket shows that a technician has been notified, but no one actually comes. We’ve been leasing from this company for quite a while, and they certainly have no issue collecting their payments. However, getting someone on the phone or getting a service technician to make necessary repairs is nearly impossible. Currently, one of the washing machines is leaking into a condominium unit. We unplugged the machine, and the technician claimed it was repaired, but the issue persists. The unit remains unplugged, and although they have a key, no technician ever arrives. This company has been extremely difficult to deal with—truly some of the worst communication and customer service I’ve experienced in Charleston, South Carolina.

This company is the bottom of bottom. Constant app malfunctions, machines they offer are terrible, and hardly wash or drying your clothes. If you own an apartment complex and go with this company you are screwing your tenants and making a headache for yourself! This company should be sued for false advertising as well as stealing money from customers like me and possibly you! Customer service is useless, and wish I had the means to drive to their headquarters so I could talk to these scumbags face to face. Absolutely disgusted with this company!!!

When I attempted to add money to my account on the mobile app, my credit card was charged but no funds went on the account. Next I tried buying a laundry card at the kiosk. Same problem. My card was charged but no funds were added to the card. Without funds on the account I was unable to start the machines. I had already loaded the washers with laundry and added liquid detergent. I had to haul it all back to my apartment and wash my sheets in the bathtub. What an ordeal! I called the company and was put on hold for ages. Once I finally spoke with someone, they weren’t able to resolve the issue of not being able to add funds to my account. They only said they would refund my money. I’ll believe that when I see it! I guess I’ll be going to a laundromat or handwashing my clothes from now on. Sheesh! What a scam.

It's been over a year at Willow lake Apts building 624 we have yet to get a working dryer. They tried repairing it several times. Here's a idea replace it. Some people have kids that can't always go to a laundry mat. Will see if management can find a more reliable company.

Machines are always breaking at Ithaca College which is serviced by CSC. The app has never worked properly. They came to update the machines to work with the app last year and caused a flood (why does the app need a water line?). Very often they would come to service a machine but would leave without changing anything except for resetting it. I have never seen them clean a machine, clothes always smell a little musty and the dryers have so much old dried gum on the drum.

Why can't I put 0. Laundry used to take just the time that it took to put laundry in the machine and scan your card for pay. Now it takes an extra 2 to 3 minutes per cycle because we're forced to use a broken app that forces you to login every time and never saves your information. Then you have to scan the machine, sometimes this is quick, sometimes it can't find the machine at all. Also one time after spending more than 10.00 dollars doing laundry one day I had a remaining balance of 2.00 in my account and for some reason the machine stopped letting me add time to a dryer cycle that cost .25. Where it used to say pay now a few seconds earlier, it only said add funds. If you have a choice I strongly suggest not giving these scammers money.