Bobo E.
Where is my Withdrawal. Italy is restricted? In the terms it is not written
Hello. I‘ m an italian player. I start with the fact that I signed up by playing with the SPIN105 bonus. The terms and conditions speak for themselves, $100 Max cash out and ITALY unrestricted. The fact is that I can deposit $20 after confirming the account and withdrawing 50 precisely. Since February 10th I have not yet received anything, and the support for the question: “you have accepted the withdrawal, removed the funds, but where is the money?” He answers me with " in your country there are restrictions and you can't withdraw from the bonus. I was stunned, but at least you would have refused me the withdrawal, instead you only made fun of me by accepting it making me wait and then tell me a huge shi*. Don't trust this mess, pure scam, I've already heard stories from other people who won right away, with the free bonus, more than they deposited and they just took excuses about it Update: 16 february 2023 The 100$ balance is back
Response from Crypto Loko CasinoFeb 17, 2023
UPDATE: Greetings Bobo, thanks so much for getting back to us with your account information. We were able to review your account and there was indeed an error on the part of the casino regarding your country of origin. On behalf of all of us here at Loko we apologize for any undue stress. The withdrawal request itself was from a deposit using a coupon good for an additional $141 on top of your $28 deposit giving you more play time and a greater chance to win. These funds are non-cashable however. This means the $141 needed to be removed on withdrawal, the withdrawal request needs to be greater than bonus value plus the minimum withdrawal amount. We see that you were indeed returned the requested funds and allowed to play them in hopes of a larger cashout however there was no luck doing so. Due to the error and surrounding misinformation from our service department we are issuing you a small token of our appreciation for your loyalty. It is waiting for you in your account. Please note that it comes with a 1x maximum cashout value and is good for slots and keno only. Also please note that in all circumstances all funds must be kept separately, your playable balance must be played down to below $5 before adding any additional cash deposit or bonus funds. Good luck on that, hope you get a win out of it! All our best, -Your Loko Greetings Bobo, please respond to our request for further information. This will allow us to locate your account, if there is anything we can do to assist we are on it. If not we can at least explain the situation for you! All our best, -Your Loko