Mike
Bad casino experience
Playing, won some money, want to cash out, now they say: The Welcome Free Chip is subject to country restrictions, and unfortunately, you are playing from a region where you cannot cash out a withdrawal with this promotion. This makes no sense, in that case they should tell it before.
Response from Crypto Loko CasinoFeb 23, 2024
UPDATE: Greetings Mike, thanks for getting back to us with the information we needed to find and review your account. Country based restrictions are generally built into the coupon however coupon creation is a manual process and sometimes errors are made, however in this case the requested withdrawal was not denied due to your country of residence. Only one free chip is valid between cash deposit/play sessions and your win was on the 3rd consecutive free chip without cash deposit, thus it was denied per the terms and conditions of the casino, sorry to let you down, really! Best wishes, -Your Loko Greetings Mike, let's have a look at your account and see what's going on. Please respond to our request for more information so we can locate you in the system. Best wishes, -Your Loko




