cruises.comReviews of cruises.com

Horrible booking experience! Agent didn’t put our correct information in, resulting in 6 hours of being bounced back and forth just so I could register and board the ship. I wanted an upgrade, after speaking with ncl they stated they would be happy to upgrade, I just had to contact the third party agent I booked through to do it. When I contacted cruises.com I got Hayley who was very rude telling me she would not contact the cruise line and I’m just too late, despite the instructions I received from ncl to upgrade. She was not helpful at all. You should avoid cruises.com at all cost, they make it much harder and def a lot more strsssful.

MARIA,was great to work with,she asked questions that helpful to us. Very plesent. We like dealing with your company.

Nicole Cummings was very patient and helpful in planning our cruise and coordinating flights from 2 locations. She gives her 110%. Thanku

Excellent customer service, professional and caring. Knowledgeable guide with valuable information and support.

We also had a bad booking experience with Cruises.com. While the agent was very pleasant and explained the perks well, she did not go through the itemized version of the billing or explain exactly what we were paying for and any conditions. Two weeks after we paid in full, we were notified after buying an onboard upgrade package that doing so increased our trip insurance by over $100. We had no idea they had even folded trip insurance into the cost. Since our credit card offered free trip insurance, we asked to cancel their insurance and get a refund but were told that "the ten-day grace period for cancelling trip insurance had elapsed." Maybe we should have been more detail oriented, but it strikes us that an ethical company would have A) informed us fully of every item we were paying for, and B) offered us a refund when we told them that their own agent had never informed us of this hidden expense. Book your cruises somewhere else.

We use cruise.com to book our vacations. For the last couple of years we have used the same agent to book our cruises, Ellie Bevington. She is thorough, and helps us with all of our booking needs. She is patient when we have questions and need clarification. Cruise.com is all we use to book our cruises now.

Shannon Williams, Cruises .com agent that assisted with my cruise request was on the ball. Helped with every aspect of my vacation planning. Very happy to have her in the future. Thank you Shannon.

My agent was Lauren Martin and she was outstanding!! Definitely i will continue using this platform because of her costumer service that was amazing.