cruises.comReviews of cruises.com

Was able to book exactly what I needed and the online information was always correct. Their support, both before and after purchase was really good and knowledgeable

Working with Yolanda was great. She took her time and explained everything as we are first timers. She was very patient and answered all our questions by having extensive knowledge on cruises.

Tiffany was knowledgeable, helpful, and explained that she would submit requests for a code that wasn't being taken in the reservation.

Robin Schafer at Cruises.com is now our go to person when we want to book a cruise. He is very pleasant and thorough and has surpassed our expectations each time. We often compare *many* cruises and he happily helps us with that, whereas agents with a different website often got grumpy during our past booking attempts.

I called Cruises.com, my TRAVEL AGENT to get assistance with buying a transfer from the airport to the pier and back again. Was not offered an opportunity to buy the transfer at the time of booking on their website. I couldn't login (scary, no?) and got a message to call. The rep told me to take an Uber because he could not sell me a transfer. What use is a travel agent if I have to call the cruise line myself for everything?

We had to cancel due to a child illness. I spoke to one representative that told me they have the ability to waive the cancelation fee since I'd been a previous customer and had never canceled before. Since the cruise was booked by my husband, I was told he'd have to call back and complete the cancelation....when he did the representative would not honor the waiver request stating we should have bought the insurance. We will never book through this company again.

Kiki was very helpful in setting up a cruise for some first time cruisers with budget and scheduling limitations. She was very friendly and professional and got it all set up.

Sara was extremely helpful and helped me book my trip. Period