cruises.comReviews of cruises.com

Was very easy to sign up

Good website for booking cruises. Simple and easy to navigate.

Had the BEST cruise assistant!! Ali was so patient & worked to find the best deals for us!!!

The website is designed easy to use.

Booked a cruise almost 2 years in advance on Cruises.com & when on my reservation with Royal Carribean it showed rate dropped $100 pp. I called right away & lady at Cruises.com said she checked with Royal Carribean & rate was actually higher. I double checked again & still said same cruise same time in same room was $100 pp cheaper. Lady wouldn’t give me reduced rate. I don’t even think she called. Terrible customer service!!!! Company doesn’t standing by what they say if rate drops will always get lower rate.

They night offer some decent incentives but they charge a $24.99 junk fee and also charge you $100 cancellation even before final payment is due when there is no cruise line cancellation penalty at that point. Not sure if I will book any further cruises with them. Incentives improved on my cruise but I can not cancel and rebook without being screwed with a $100 fee. So just proceed with caution if you decide to book through them

Monique is a great agent...she was so helpful, very knowledgeable and patient with all my questions. Best of all...I know she is available to call if anything comes up during my travels...Thank you.

Lisa was so helpful and knowledgeable! She took the time we needed to help us find the right cruise and get three rooms close to each other for our family. She was awesome and happy to get some small perks by booking with cruises.com!!