cruises.comReviews of cruises.com

John was excellent. He listened to what I was saying and was extremely competent. I will do all my future bookings with him.

Though their customer service rep was very friendly, their website is totally misleading. You need to read the fine print regarding the "gratuities for 2 included", which is only offered IF you call them directly to book NOT online. Who would ever think to do that?

The gal I talked to walked me through everything so far and was patient with me as I fumbled around trying to do what she said.

From start to finish, Yolanda explained everything in detail and patiently answered all of my questions. She was professional and kind. She made planning our cruise smooth and easy!

Great and easy booking with your company. The best price available and extremely easy with your system. We will definitely use your services again.

Eric answered all our questions. He was understanding when we changed cabins and even stayed over time to help us get the best deal which expired that day.

Alyssa was wonderful. She assisted in booking a last minute cruise when there were computer issues with the cruise line. Everything went very smoothly. I found her to be very attentive and friendly.

Vacationers beware. This is a highly fraudulent company that advertises bonuses that are not honored. They currently show a promo to pay gratuities that is complete rubbish. There are no caveats shown on their web-site promo banner but when I questioned their sales team, they stated that the promo wasn’t applicable to the cruise I selected. Would it be so difficult to tell the truth and note that the promo only applies to specific sailings, staterooms, etc???