zaira
Can't come in contact with Cruise Cheap after down payment
On 1 of July 2022 I booked a cruise with cruise cheap for a cruise in October. I paid a down payment of $500.- I got the booking confirmation, in the booking confirmation I got a final due payment day 7/11/2022 0n 3th of July, I got a email from them telling me to act fast because of my payment due time. I tried to call, email, send contact form.,because my final due day on my booking confirmation is the 11 of July. I got no answer from them. On 5 th of July, I got the message that this will be their final attempt, to collect the money. I am sending since 3 th of July each day more than 5 emails to them. The only message I got back from them is a automatic response, that my message has been received and if they don't answer me within 24 hours, I can call them. But they don't respond the calling. I haven't not paid the final part of the booking, I don't know if I already has loose my down payment of what gonna happen with my booking. I can't reach them, How can I reach Cruise cheap? I am very frustrated. Thank you for finally answer me. My invoice I received after I booked the cruise, the final payment due day was 7/11/2022. I still have the invoice you sent me on 7/1/2022 On 7/3/2022, you sent me another invoice with due day 7/4/2022. I really don't understand why those changes. I am happy that you told me that my booking is still on hold. I hope that everything will going smoothly from now on.
Response from CruiseCheap.comJul 8, 2022
Dear Zaira, We are so sorry to hear of the issue you've encountered in reaching our Customer Care Team to make final payment. I do show that the Final Payment Due Date on your invoice was 7/4/2022. At this time, your booking is still secured with your deposit, but Final Payment must be processed by the end of the day on 7/11/2022. I will have an agent to reach out as soon as possible to secure your payment. Thank you