CruiseCheap.comReviews of cruisecheap.com

Avoid them like the plague — my cruise booking was canceled by Cruise Cheap without my permission, and they tried to get me to rebook the same cruise with them for $600 more.

Did a search on this site, for every one it shows 'pricing on request' I request you put prices on all of your search results :)

Buyer be aware I guess I am in Korea trying to book a cruise and all i got was a chat from an on-line chat. Non of the toll free numbers work and judging by the reviews I am staying away from this site, something does not make sense with this site. All of the negative reviews check out. Thanks to the site for wasting my time.

I wanted to book a celestyal cruise via there website. On the website is not possible to book directly. We called them 2 times they promised they will call back and we are waiting for a month ago and on the second call just half day ago. They not responding on emails too. Very bad customer service.

Terrible customers service. Try to change passenger name from carnival and charge penalty extra of 100$ for services. Customer very hard to understand, everyone giving different information. I booked 6 others room with different websites paying extra 24.99 booking fee but rest peacefully every times call and get clear information. Not recommend for anyone

From the time I paid the deposit, I tried to call numerous times regarding how to pay the remaining balance, all calls failed, just like all emails, and all online requests were not answered. It's suspicious that a site that is constantly updated with the latest cruise information doesn't have any live customer service. I am extremely worried about the feasibility of my family's cruise vacation.

On 1 of July 2022 I booked a cruise with cruise cheap for a cruise in October. I paid a down payment of $500.- I got the booking confirmation, in the booking confirmation I got a final due payment day 7/11/2022 0n 3th of July, I got a email from them telling me to act fast because of my payment due time. I tried to call, email, send contact form.,because my final due day on my booking confirmation is the 11 of July. I got no answer from them. On 5 th of July, I got the message that this will be their final attempt, to collect the money. I am sending since 3 th of July each day more than 5 emails to them. The only message I got back from them is a automatic response, that my message has been received and if they don't answer me within 24 hours, I can call them. But they don't respond the calling. I haven't not paid the final part of the booking, I don't know if I already has loose my down payment of what gonna happen with my booking. I can't reach them, How can I reach Cruise cheap? I am very frustrated. Thank you for finally answer me. My invoice I received after I booked the cruise, the final payment due day was 7/11/2022. I still have the invoice you sent me on 7/1/2022 On 7/3/2022, you sent me another invoice with due day 7/4/2022. I really don't understand why those changes. I am happy that you told me that my booking is still on hold. I hope that everything will going smoothly from now on.

Unfortunately I have phoned America from New Zealand 4 times now to try and contact the person who contacted me once. None of the phone numbers given in message or on websites work. All I want is one of my many emails replied too.