CruiseCheap.comReviews of cruisecheap.com

Avoid them like the plague — my cruise booking was canceled by Cruise Cheap without my permission, and they tried to get me to rebook the same cruise with them for $600 more.

Did a search on this site, for every one it shows 'pricing on request' I request you put prices on all of your search results :)

Buyer be aware I guess I am in Korea trying to book a cruise and all i got was a chat from an on-line chat. Non of the toll free numbers work and judging by the reviews I am staying away from this site, something does not make sense with this site. All of the negative reviews check out. Thanks to the site for wasting my time.

My sincere thanks to Mr Tony G. VP Customer Commitment in CruiseCheap.com who personally called me and took initiative to resolve my issues so quickly. I am really impressed with his goodwill gesture and it shows that the company cares for its customers. Thanks once again Mr Tony and his whole staff in the company. Regards Inderjeet Bedi

I wanted to book a celestyal cruise via there website. On the website is not possible to book directly. We called them 2 times they promised they will call back and we are waiting for a month ago and on the second call just half day ago. They not responding on emails too. Very bad customer service.

Terrible customers service. Try to change passenger name from carnival and charge penalty extra of 100$ for services. Customer very hard to understand, everyone giving different information. I booked 6 others room with different websites paying extra 24.99 booking fee but rest peacefully every times call and get clear information. Not recommend for anyone

While the error probably could have been avoided or resolved at the initial point of contact, mistakes happen and it is the resolution that matters. By the time the issue had made it to Toni Glerum in their customer commitment team it had become quite convoluted yet she showed integrity and interest, and remained factual and solution orientated. The issue has been resolved to my satisfaction and we are currently looking at booking another cruise and will use their services again. Even if in the unlikely event we encountered the same problem, I would rest assured knowing it would be managed appropriately. Toni, thank you again. You are a credit to your organization.

From the time I paid the deposit, I tried to call numerous times regarding how to pay the remaining balance, all calls failed, just like all emails, and all online requests were not answered. It's suspicious that a site that is constantly updated with the latest cruise information doesn't have any live customer service. I am extremely worried about the feasibility of my family's cruise vacation.