Crua OutdoorsReviews of cruaoutdoors.com

First I like to start off saying we all should be kind and respectful when dealing with any kind of customer service and really life in general, we need to give real respect to receive it and learn to be kind to receive kindness. I purchased The Loj right in the transition to the American branch and didn't realize Crua outdoors hadn't started shipping yet here because I didn't read carefully enough so since I really need my order ASAP I was very worried about the situation so I reached out by Email and was contacted by an absolute treasure of a woman named Tarah and she has been a blessing always willing to give me updates and be patient with me always doing her very best to put me at ease and going the extra mile to answer any questions I have, and I am more then pleased with the customer service I have received Tarah is a real diamond and I am very grateful to her. As for the Loj I haven't received it yet, but I have no doubt that Tarah is going to do everything she can to get my Loj to me quickly and safely, and I already know I am going to love my new loj and love living in it, the Loj is a real masterpiece. Thank you Crua Outdoors for making better Products than the rest, and a extra special thanks to Tarah for the kindness and patience given to me. 10 out of 10 👍👍🌟🌟🌟🌟🌟

I dont typically leave reviews often but from dealing with Tony on Amazon I now understand 2 things. 1. is how this company really does go out of their way to help you and are genuine about their service and 2. Is how important reviews are to these smaller companies which is another reason I am leaving this review. I would recommend Crua to anyone looking for camping equipment and am delighted with the product and support I recieved.

I wanted to leave this review to express my absolute gratitude. In my life, there has not been many times where I have felt so appreciated and connected with a company. they have continued to help me ever since my stand broke months back (manufacture error). They have sent me all sorts of stands that they have to help find a perfect replacement. The effort my service rep (Dani G) put into making sure I am satisfied is out of this world. When I am happy with a product, I always forget to leave good reviews. But this company is something special. I also use this hammock as my bed for around 2 years with absolutely no issue other than the stand. If you have taken the time to read this review, I suggest you also take the money to invest in a company that will do anything for their customers. That is this company.

While there have been shipping delays, the customer service has been very good!

Quilt issue was not thoroughly addressed. I e-mailed concerning 3 issues with a quilt. Only one issue was addressed, the others were not mentioned. I fixed one issue regarding the the bungee "clip thing" that tightens the center and ends. The suspension issue I'll deal with later. Regardless, I still like and use your products. Thanks, Ivan.

I would definitely recommend shopping with Crua, I rang up and spoke to a woman called Danielle who gave me advice and was extremely helpful when I had questions about the Culla Maxx Tent. Will for sure be shopping with Crua again.

Really pleased with the tent. There was an initial problem that was resolved quickly with care and understanding. I would recommend buying outdoor gear from Crua because it's not just about sales, they are enthusiastic and proud of their products and want us to share the same experience.

Never received item ordered.