Came in with a stuck slide out pulled us in right away no appointment got it unstuck and fixed.
SM
Susan M.
The last RV I lived in I paid cash for…
The last RV I lived in I paid cash for and knew what I bought was my responsibility. It was way older but it was mine. Tried to live in apartments. Not for me! Buying my current RV, there was just a lot that I didn’t ask as I didn’t foresee things. First, my refrigerator. I saw there was ice making…Awesome! Nothing this fancy in my other one. They moved it. There were a lot of questions I had after moving. I locked my keys in the thing! Forgot about that I was to be careful on the lock which there was also no reminder for me of such. I had a massive water leak later. I had to pay 120.00 for the RV guy to replace a line that was so old it cracked. Even after that line was replaced and I replaced the water filter…still no ice. They will not send anyone here. They said I had to move this fridge and haul it to them in Sweetwater. I just quit calling them. There are more questions I have. Oh well. I do love my RV and Brad worked hard to get me financed. I guess my complaint overall is, as a woman, trying to take care of an 87 year old father, moving all of my stuff from a huge apartment and then not having this RV to make ice and not understanding the jacks and I think I have an underskirt…got that out not sure how to put it on…there is just…I feel like when you sell an RV that should not be all there is. But you know, I bought a Toyota Hybrid in January from Lithia and the salesman was like you will know everything about this car once you come pick it up! I was not even sure if when it ran out of gas…will it run totally off the batter? I sat at a gas pump googling info. I still don’t know all the programming stuff and gadgets. I am sorry but I lost my son 10 years ago and I also lost my life too. I didn’t get out…I would have probably learned more if I were in an actual prison. At least I would have had some info from the outside! lol I am sick of men or just anyone you buy stuff from, you pay monthly for, you give someone else your hard earned money to give you something of value and beyond, like ensuring you are taken care of. I buy more than just products or stuff…I pay your salary.
BH
Bill H.
Great dealership
Bought our new Sierra 3800RK over the phone and text while living in Colorado. The process was seamless and painless. Brad in sales was very helpful. Grant the owner is very personable and fully involved in the process. Customer satisfaction is high on their priority list and it is appreciated. Matt in service has gone above and beyond to assist with some warranty work and finished ahead of schedule so we could pick up early. We highly recommend this dealership for your RV purchase/service. Sweetwater, Texas location
SB
Scott B.
First time purchase made easy.
We needed to buy a RV in a short period of time for my daughter, Rodney made it an easy experience. We had no idea what we were doing and he helped through every step of the process. He was so wonderful with my daughter and got us everything we needed. I highly recommend purchasing a RV from Rodney and Family RV in Abilene. Thank you.
CL
customerJimmy L.
Jimmy Laymam didn’t write the review
Jimmy Laymam didn’t write the review. I do not know how you got his name. This is Caron Hause. I purchased the rv and was lied to about a warranty. This rv has been the worst by far of any rv I have owned. Like I said once you sign the dotted line, this company is done with the customer service.
Response from Family RV CenterJul 12, 2024
Hello Caron Hause,
Trustpilot keeps showing your name as Jimmy Laymam. Not sure why but, that is not something we can control. You would need to file a complaint with Trustpilot since it is their platform.
I reviewed your purchase documents 13-MAY-23 and noted you did not purchase RVCARE extended service contract at the time of purchase. RVCARE would have covered many of services you feel need to be addressed after the 30-days of purchase that we will guarantee.
In addition, I took a moment and looked at the the camper you purchased used on May 2023. Since we are not a dealer for that model I do not have a build sheet to see if the water heater has an electric option. Looking at the images we have of the camper you purchased. The water heater is located between the two main slides opposite of the entry door. You will have to open the water heater door and look for an "on/Off" switch that turns the eclectic side of the water heater on if the water heater is equipped with electric.
I understand the confusion about the Extended service contract, we talk about it a lot to customer prior to purchasing a camper because it is an excellent program to have one (1) year later when the camper components start to wear out with use. Many customers purchase the extended service contract to cover these costs and reduce their out-of-pocket expenses while owning or living in a camper full-time. There are a hand full of people who will not purchase the extended service contract under any circumstances and a year later come to regret that decision when the camper begin to show signs or wear & tear from use and the repairs start to add up.
As for any parts purchased from our store, please take a moment and look at the bottom of the receipt, you will see we have a strict return policy on parts that can include a 20% restocking fee. If you used the part on the camper, we will not return it unless it was defective out of the box. This was not the issue with the LPG regulator
you purchased from our store recently and had installed only to find out the hoses were bad instead of the regulator.
Again, I apologize you feel you were wronged in someway and felt leaving a review on platform was the best way to address any concerns or frustrations with our company. I would suggest coming in and sitting down with me when you have time and see what can be done to help resolve this ongoing issue. Media exchanges like this one, promote a continuance of non-productive back & forth that would be better resolved in person.
Respectfully,
Albert N.
General Manager, Family RV Center
KE
Kent
Update
Update: Received my RV back from Family RV. Hopefully all the repairs have been addressed and fixed.
A Pleasent Experience
AA
Aaron A.
Find another dealership. Trust me!
Dealership displays poor management and a take your money and run mentality. Horrible customer service. No Follow up after the purchase. The associate that delivered the RV arrived 2 hours before the scheduled delivery time. I needed a 20ft hose which I had to purchase at the local rv service center in town which cost me 60 dollars plus he locked the RV Key in the RV and had to enter the RV by crawling through the storage compartment in the bunk house. Fridge didn’t work..trying to get that fixed has been a nightmare even with a warranty. Dealership needs to stand behind the product better. Absolutely awful experience. Will never go back
BT
Ben T.
Transport Driver
While I have never visited Family RV, they will be a company I keep in mind for future purchased. As I was heading south to Talladega, I ran across their transport driver. The day was windy and challenging. He told me about Family RV and seemed truly proud to be a part of the business. Before leaving he prayed for safety over my trip. As I now am driving south, he and his words continue to somehow give me comfort with this trip. It is refreshing in this day and age to find someone is proud of their workplace and proud to be a Christian. Keep up the good work and good hiring practices Family RV.
