Crowne Travels LLCReviews of crownetravels.com

Please do not book or work with this travel agency ever. They claimed they have your best interest and assisting you with your religious travels such as Umrah but they are not trustworthy, not honest and not transparent. I am not sure if they have the fear of Allah SWT in their hearts. They work hard to be evasive rather telling you the truth. They are not returning calls/emails and you don't know how to reach them, since their phone is not working anymore. So far unable to get our Ramadan Umrah refunds and they are not reachable. Please stay away from this agency. We will continue our fight to get our refund or we will get it refunded Insha Allah on the Day of Judgment.

CROWNE TRAVEL STOLE OUR MONEY I’m not sure what kind of Muslim company treats its customers this way, but this has been our experience with Crowne Travel. In December 2025, our family and a larger group booked Umrah through Crowne Travel. Due to the widespread airline cancellations related to the regional conflicts, our trip was cancelled. We were repeatedly assured by Crowne Travel that we would receive a full refund. We spoke directly with both Br. Hamzah and the CEO, Br. Abdul Samad Malik, who confirmed this. The timeline of promises went like this: * First, we were told refunds would be processed after Hajj because of the busy season. * Then we were promised June 15. * That deadline passed, and we were given a new date of July 8. * July 8 came and went with no refund and no communication. After that, the company stopped responding to our emails, phone calls, and text messages altogether. Today, July 16, we finally reached someone by calling from a blocked number. We were told to email the CEO—which we did immediately. His response was simply to “deal with your bank” and that they would not be responding further. The most frustrating part is that the repeated promises and delays pushed us beyond our bank’s dispute window. We relied on Crowne Travel’s assurances that our refund was coming, only to now be told to take it up with the bank—a bank that can no longer help because the dispute timeframe has expired due to months of delays on Crowne Travel’s end. Keeping money that belongs to families who trusted you to arrange their Umrah is unacceptable. If you claim to operate as an Islamic business, there should be honesty, accountability, and fear of Allah in how you deal with people. Families worked hard for this money with the intention of visiting the House of Allah, and they deserve to be treated with integrity and respect. We sincerely hope no other family has to go through this experience In sha’a Allah.

Hamza had helped us so much! He set everything up for me and my wife. He would reply quickly to any questions I had and truly went above and beyond. We also appreciated that he checked in after our trip to make sure everything went smoothly. Would definitely recommend Crowne Travels, especially Hamza!

Abid has been very courteous, kind, helpful, and very patient. I recommend him highly to everyone who is planning a trip.

Good experience, very patient.

Great to be with Crowne Travels at every stage of the travel. We were very professionally and cordially guided, advised, and assisted by Hamza for selection of the routes, the fares, the accommodation and the connections. During our journeys Hamza kept in contact with us and helped us right till the end. It was awesome.

!!!!! Don’t book with them.!!!!!My sister and I booked an Umrah trip through this agency and prepaid for flights, hotels, and the full package. However, just one day before our departure, we received a call telling us we would need to pay for the hotel out of pocket even though we had already paid for it in full. Because we were committed to going during Ramadan to perform Umrah, we felt pressured and ended up paying nearly $3,000 again for the hotel. In the end, the agency only covered the flights, despite what we originally paid for. After returning, we contacted them to request a refund for the hotel costs we had already prepaid. They refused and instead told us we could only use that money toward a future booking with them, which is completely unreasonable. This experience has been extremely frustrating and stressful. We are now considering legal action. I would strongly advise others to be cautious when booking with this agency, as our experience involved unexpected charges, lack of accountability, and poor customer service.

DO NOT BOOK WITH THEM — PLEASE, I’M BEGGING YOU This travel agency completely failed me. My hotel reservations were canceled without warning or a clear explanation, leaving me stranded and scrambling at the last minute. Despite this being entirely their responsibility, they refused to issue a refund or offer any meaningful resolution. To make matters worse, $16,000 was taken from me, and I am currently working with a lawyer to recover my money. This situation has gone far beyond poor service—it’s been financially and emotionally draining. Their customer service is unacceptable. I reached out multiple times and was either ignored or given repetitive, vague responses with no accountability. There was zero urgency, zero professionalism, and no effort to fix the damage they caused.