Crowd StreetReviews of crowdstreet.com

Response from Crowd StreetSep 3, 2025

We’re very sorry to hear about the challenges you’ve experienced with your investments. Losing capital is difficult, and we understand the frustration and disappointment this brings. Each sponsor and offering undergoes a review process before being listed, but all private real estate investments carry substantial risk, including market conditions like rising interest rates that have significantly impacted commercial real estate in recent years. Unfortunately, not all projects achieve their business plans. That said, your concern about sustainable deal flow and communication is important to us. We continually review our processes to strengthen both our upfront screening and our post-investment reporting standards so investors have as much transparency as possible. We’d like the opportunity to learn more about your experience and address your concerns directly. Please reach out to our Member Services team at [email protected]. Thank you for taking the time to share your feedback, it helps us improve. Sincerely, The Crowd Street Team

Response from Crowd StreetSep 3, 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear about your concerns regarding this investment and the challenges you’ve faced. We understand how difficult it can be when a project does not perform as expected, and we take investor feedback very seriously. To clarify, Crowd Street is a platform that connects investors with sponsors and their offerings. While every sponsor and offering undergoes a review process before being listed, all private real estate investments carry substantial risk, and unfortunately, not all projects achieve their original business plans. That said, we recognize the importance of transparency and timely communication when challenges arise. We’d like the opportunity to look more closely at your specific experience and ensure your concerns are addressed directly. Please reach out to our Member Services team at [email protected] so we can connect with you. We remain committed to continuously improving our platform, our processes, and the overall investor experience. Your feedback helps us in that effort. Sincerely, The Crowd Street Team

Response from Crowd StreetAug 12, 2025

We appreciate you sharing your feedback. We understand that Schedule K-1 tax documents can sometimes be delayed, as they are prepared by the individual investment sponsors after year-end financials are finalized. Unfortunately, this timing is common in private real estate investing and not unique to Crowd Street, but we recognize the frustration it can cause. Regarding your investment performance, private real estate projects can take years before results are realized, and performance can vary over time. We encourage you to review the latest project status reports in your account and reach out to our Member Services team if you’d like to discuss your specific investments in more detail. If you’d like to connect, please email us at [email protected] so we can assist further. Sincerely, The Crowd Street Team

Response from Crowd StreetAug 11, 2025

We’re truly sorry to hear about your experience. Losing money on any investment is incredibly difficult, and we understand the frustration and disappointment it brings. Crowd Street provides access to private real estate investment opportunities, and with that access comes risk—including the potential total loss of capital. While we review every sponsor and offering before listing them on our platform, it's important to remember that each investment carries its own set of risks. Litigation and loss events are taken seriously and are reviewed by our team to assess what improvements can be made moving forward. If you’re open to it, we’d appreciate the opportunity to speak with you directly to better understand your situation and discuss how we can support you. Please reach out to us at [email protected]. Sincerely, The Crowd Street Team

Response from Crowd StreetJun 11, 2025

Thank you for your comment! We’re glad to hear you enjoy investing in real estate. We appreciate you being part of the Crowd Street community. —The CrowdStreet Team

Response from Crowd StreetJun 11, 2025

Thank you for taking the time to share your experience. We understand how disappointing it can be when investments don’t meet expectations, especially in a changing market environment. Over the past few years, the macroeconomic landscape has shifted significantly, impacting many sectors of commercial real estate—including value-add strategies that rely on both operational improvements and favorable capital markets. While private CRE investing can offer potential rewards, it also comes with inherent risks, especially when leverage is involved. We’re always here to talk through those risks and how the current macroenvironment is influencing performance across the marketplace. If you have specific questions or would like to speak with our team about your investments or broader market trends, we encourage you to reach out to us directly at [email protected]. We're committed to transparency and continuously working to support our members through both strong and challenging cycles. —The CrowdStreet Team

Response from Crowd StreetMar 28, 2025

We’re truly sorry to hear about your experience. We understand how frustrating and disappointing it is to lose an investment, and we never take that lightly. Commercial real estate investing carries inherent risks, including the possibility of complete loss of capital. At CrowdStreet, transparency is a core value. We provide investors with in-depth materials, including sponsor background information, financial models, business plans, and risk disclosures, so they can evaluate each opportunity and make informed decisions that align with their risk tolerance. Additionally, we offer educational resources to help members understand the nuances of CRE investing. We appreciate you sharing your experience and wish you the best in your investing journey.

Response from Crowd StreetMar 7, 2025

Thank you for sharing your experience. We’re very sorry to hear that your onboarding process didn’t go as smoothly as expected. We understand how important it is to move through each step efficiently, especially when investment deadlines are approaching. We appreciate your patience and feedback, and we’re continuously working to improve our processes to ensure a more seamless experience for members like you, but hiccups do occur and we try to remedy them as quickly as possible. Since we don't have your contact information from Trustpilot, we invite you to contact us at [email protected] and mention this review. One of our Investor Relations managers will reach out to you to speak about the specifics, so we can ensure future experiences are much more efficient. If you have any lingering concerns or need assistance moving forward with anything else, please don’t hesitate to reach out to our team—we’re always here to help.