CrowdologyReviews of crowdology.com

Have been using crowdology for some time, all was great jntil recently stopped receiving emails and if I try to log in it says details incorrect. Password reset sends me round in circles and no response from contact us query (first asked me to use different form but nothing from there either) can't access to withdraw funds or anything Update- after receiving the message below and a week of help back and forth have managed to get account open again & am receiving invites again so fingers crossed UPDATE 2 - Can't withdraw funds, fee weeks sgo i requested a reward withdrawl, had back and forth via email again after my withdrawal was stopped, funds put back for me to reclaim, then kept getting an error when tried to withdraw, finally received an email with new payment method only for my withdrawl request to process but I have received nothing, no email, mo reward, nothing. Sent a help request but no response at all. Give up now, not risking doing any more survey for non payment. UPDATE 3, hopefully final one, day after posting last update I received my voucher link, (never received response from help ticket!) So shall see how things go. Left at 2 stars for now as had a month of problems which took a review on here to get sorted.

Everything was going so well until the end of August when two payments failed to go through to my PayPal account. I have contacted Crowdology via their webpage but have had no response. This is really disappointing and unexpected.

updated nov 2023: they did reinstate my account. but now in nov somehow my account was deleted. somehow (not by me) it was marked as spam according to their records which they say automatically deletes your account. they suggested i can sign up again and they would reinstate the money id earned £7.20. so i signed up again, but im locked out, despite the right details being used. they now suggested i contacted cint to get them to reinstate things. iv only just done that so i dont know if and when i will get a reply. but this is all very annoying. iv been with them many years without an issue now 2 months in a row big issues. im not the first to say these issues. and i doubt i will be the last. sept 2023 iv been with them for a while, im loyal, and very honest. they dont reply to any messages ive sent. suddenly after racking up jus over £25 in my account iv suddenly lost it all and been locked out. no more invites. no warning, no explanation, nothing. no reply to my email. i feel very conned. i saw on here a reply and emailed the person who replies. no answer as of yet but its not been long. i want my money im owed. i see this is a regular occurrence now as of this year (going by recent reviews on here) i work hard on these surveys, im honest, i rely on the money i earn from them to help pay for my care (im terminally ill) i dont need the stress this is causing. its not fair to do this to people.

Dear Everyone, I did not want to write this review, but the company have left me no choice. I have been completing their surveys for a while now, and I originally received payments through Pay Pal on a regular basis. However, trying to obtain payment recently has been a horrendous experience. I submit tickets, and it takes an age for them to reply, or they do not reply at all. When they do reply, it is a generic one, which tells you nothing. One day as I was reading the reviews on Trustpilot, one of their agents, Caroline Knowles left an email address to contact her on, if you had any problems. This I did, and one time, and one time only she resolved the issue, and I received my monies. However, the next time it happened, I did not get my monies. I emailed her, and told her that, I had been on to companies house, and obtained the names of all the company directors, together with an address to write to. I am now in the process of contacting all of the directors, to see if they can assist me. I am also preparing to contact the National Press, and the BBC programme Watchdog, as this can not be allowed to continue. I am completing their surveys to a high standard, and while they are probably receiving their monies from the companies they work for, I am not. I still receive surveys from the company, on a regular basis, but I do not receive prompt payment. I hope that this review is helpful, and as I have stated before, the company seem to have dubious methods of doing business, so be careful. I am at the moment owed £4.16p by the company, not a lot, but it is my money. Regards, Robert West 11/09/2023 Hi, As you can see, as at today the company have not extended to me the courtesy of a reply. A company is judged on how it deals with customers queries, and Crowdology has failed in that respect. I will leave it up to you to decide whether you want to trust them with your time and knowledge, bearing in mind that you may never receive any monies owed to you. As I stated before, the actions I said I would take, are now in place. Regards Robert West 14/09/2023 Hi, As per my previous review, today, I posted a letter to Savanta Group Ltd, giving full details of my on-going query with Crowdology. Savanta are the parent company for Crowdology. I look forward to a reply from them. Regards Robert West 15/09/2023 Hi Everyone, I would like to thank Caroline for the assistance she has given me, in sorting this problem out. I believe, when companies have a problem, then they sort it out, the right thing to do is acknowledge that. I have no problem increasing my star rating to 5 star, due to the actual work Caroline put in to help me. Thanks Caroline. All the best Robert West 19/09/2023

I redeemed 3 August 2023 and requested £10 Amazon code and never received it. I have since requested numerous times for the Amazon code to be resent and after finally getting an email reply from Crowdology and replying to them Crowdology have since ignored my last 2 emails and I have still not been resent the Amazon code or received an explanation why! UPDATE 20 Sept 23 Finally received £10 Amazon Code thank you for your help Caroline.

I had been using Crowdology for around 3 months and barring some fairly slow release of payouts, without much issue. This changed last week. I had requested a payout of around £5 at the start of August which after 3 weeks hadn't been processed. In that timeframe I actually requested another as I continued to complete the surveys. I raised a ticket which went unanswered for a week and sent an email. Eventually I got a reply at the start of last week to say that the person replying had spoken to the payments team and the money had been released for paypout. This was a lie. Anyway, I had continued doing surveys and requested a third payout shortly after this. At this point, I had requested 3 payouts, none of which had been completed at their end. On Friday, I was unable to log into my account. I contacted them by email and got a reply within minutes to saying the following - I have checked your account today and unfortunately your account has been flagged by the 3rd party quality team at CINT. CINT are the survey platform used by Crowdology. Crowdology do not have the ability to override the decision from CINT and therefore you may also experience similar issues with other panel/research sites you have registered with. I replied straight away saying this was wrong, to then get a reply saying I needed to take tis up directly with CINT. I did so, and received a pathetic response similar to the above. In short, like a number of others over the last week, I have been blocked from the site and have no way of getting the money that I earned. I was lied to when told my original payout request had been released and when I challenged them over this, there was no response to this. It is interesting that a number of people suddenly seemed to have been blocked at the same time, presumably all losing out on money owed to them. If people want to continue completing surveys with these cowboys, it is probably good to ensure you cashout immediately as soon as able to do so and don't complete any more surveys with them until your payout has been made, otherwise you run the risk of the above. I wouldn't even give this company one star but I hope the above is helpful to anyone thinking of using them. Don't. Update - Issue has been resolved and I would like to thank Caroline for her time in sorting this out.

Received a reply saying my account has been flagged by a 3rd party quality team. If there is a problem with the quality of surveys why do they not warn people. They lock you out with no explanation and you only find out when you contact customer services who take a week to reply. Make sure to take your money out as soon as you can, otherwise they lock you out and take your money luckily I only lost a small amount as I had read the reviews all saying a similar thing had happened to them.

Dont do too many surveys as you wont get paid Similar to others, am registered and actively participate with numerous survey sites, no problems. Recently registered with crowdology, looks good, very few surveys but they dont kick you out very often - then , unable to log in, raised ticket told the following : ------------------------------------------------- I have checked your account today and unfortunately your account has been flagged by the 3rd party quality team at CINT. CINT are the survey platform used by Crowdology. Crowdology do not have the ability to override the decision from CINT and therefore you may also experience similar issues with other panel/research sites you have registered with. All the best, your support team ------------------------------------------- No resolution, no explanation and completely unhelpful, wouldnt complete any more surveys or trust them at all even if they unlocked the account - AVOID