Crowd CowReviews of crowdcow.com

Beware of this company! They charged my credit card for over $4000 in the last 30 days and I never made one purchase from them directly. Either they directly or indirectly helped someone with online fraud. I have frozen the card now. This was the ONLY fraudulent charge so this company never verified the associated address or used identity verification to confirm the purchases were authorized. When I alerted them to the fraud there was no response. This company has sketchy business practices and should not be trusted.

Don’t buy their ground beef. Minced orange in color. Not red at all. Informed them of this and got standard bs about how beef turns brown lol. Wasn’t brown or red it was ORANGE. Told them I didn’t eat it as it looked like chorizo minus seasoning and they did NOTHING Even sent photos of their product next to competitors which I wish I could post here so you can see for yourself

I have been a crowd cow customer for quite a while-21 orders! Last order I purchased Ralston Cattle Co.’s short ribs. Total rip-off, all fat and bone. Zero response from multiple texts to customer service. Inexcusable.

There is NO customer service with CrowdCow. You either have to text them or email them and await their mercy to get back to you. There is no phone number to call. If your shipment is late, they just give you a boiler plate response stating that they packed enough dry ice to keep the meats frozen for an extended period of time. In other words, they are no help at all. My problem is that my order was supposed to arrive on Friday and it was delayed until Monday delivery. One day might be ok, but 3 days is a bit too much for my comfort. In addition, my $400 order was supposed to be for Valentine's Day (Sunday). This left me scrambling for alternative V-Day events. I will source my meats elsewhere in the future and I will highly recommend you go elsewhere.

I did order at Crowd Cow because I did hear about it from a trustworthy source. I saw Wild Alaskan Halibut and decided to try it. I placed an order with many different items beside Wild Alaskan Halibut to get free shipping. My package arrived as expected in 2 business days. I was excited to try new products, especially Wild Alaskan Halibut, but to my surprise, Wild Alaskan Halibut was missing in the box. I immediately send a message to the company asking about missing items, but not get an answer in 24 hours. The next day I send a message to another email address and got no response also. Finally, after 8 hours from my second email, I got a response from them saying that they credit my account at crowd cow for missing items (not my credit card). I was surprised because I didn't create an account with them. So I send another email asking either to send my missing items or credit my card and I got an interesting reply saying that can't send missing items because their system does not allow send orders less than 50$ and they credit my card in 3-5 business days. What a poor company, their system doesn't allow me to send what I ordered! Not recommended at all!

As a repeat customer, I have never had a Crowd Cow order go smoothly. Wrong items in order, delayed shipping, every time it's something. One time they sent me something that did not even exist as an item anywhere on their website, not even something you could put yourself on the waiting list for (4oz A3 petite olive wagyu striploin instead of the more expensive 4oz A4 petite olive wagyu striploin I had ordered), *and* it got there a day late, ruining the A4-A5 petite olive wagyu striploin "taste test" wedding anniversary dinner I had planned. My latest order, which I still have yet to receive and surely will have to get a refund for, was scanned at my nearest FedEx distribution center before disappearing off the face of the earth for days, and then reappearing halfway across the country from me. If (and that's a big if) I get this package by the new estimated delivery date, it will have been a week since it was shipped out. (FedEx, whenever it isn't having its daily outage, thinks it will get here on Sunday, a full 7 days after it was shipped.) Ordered it for Tuesday, and as usual I get an email on Sunday, the day it was to be shipped out, that it was going to be a day late. On Wednesday morning, the package was at my distro center, but then it still hadn't arrived by midnight. I even checked outside to see if FedEx had ding dong ditched it, but no. Then I don't get another update until nearly 10pm Thursday night, when it has veered 1900 miles away in the complete wrong direction. There's fish and seafood in this order. 15 pounds of dry ice is not going to cut it. It's going to arrive fishy and gross, if at all. Another anniversary, the anniversary of our first date, ruined and postponed. Everyone who has contacted them for customer support, you have to be patient. Between the pandemic and Crowd Cow's terrible infrastructure (and no way to reach an actual human until they get around to you), getting help takes weeks. I got the olive wagyu order partially refunded but it took weeks for them to finally get back to me and credit my credit card. It even has taken 4-7 days to even get the first canned response saying there's a backlog due to the holidays (which, if anyone is counting, are over, unless you count Valentine's Day, which I don't consider part of the "holiday season"), but the backlog seems to be all the time. It's like they don't want to increase their staff in case the pandemic dies down soon and they're suddenly stuck with paying or left with having to fire a bunch of extra CS agents. Or maybe they just don't want to raise their prices or lower their profit margins. As for meat quality, their Japanese wagyu is on par with restaurant Japanese wagyu, but their domestic beef, pork, and chicken are drier than grassfed organic meat I get from Sprouts. I feel CCow may be a tad too lean for people on a high protein, high fat, low carb diet but okay for people stuck in the 80s who are still squeamish about dietary fat. I believe in what they're trying to do and want to support them but it's kind of hard to when they're so unreliable and CS is so slow. I want to use them as a source for our family's everyday meat but the fact that they can't handle the few orders I've made for special occasions makes me afraid to rely on them on a regular basis. Update: after getting back into my state last night, as of this morning my package has once again traveled 1600 miles away from me, on the day it was rescheduled to arrive at my door. I cannot justify continuing to use this service, nor can I recommend it to anyone.

Somebody illegitimately used my email to make an account on this website. For some reason there is no email verification so someone was able to make an account without my approval. I contacted customer service and the person's response didn't match my request. I will never use this website and I reccomend it to nobody.

Please do not do business with this company. I had purchased a $200 gift card and inquired about the first time 25 off discount for first customers. The only response I ever got was asking my name and email address. I waited a week and reached out several times both by email and text since this company is so unprofessional they don’t even have a phone service. Needless to say I was ignored on every response and asked for my $200 gift card to be refunded to which they also ignored. This company just wants to take your money and not respond to any questions you may have or anything else. Avoid at all costs.