Crowd CowReviews of crowdcow.com

Where did this go bad… Was it when the employee at the street fest inputted my address wrong? Was it when they didn’t verify the shipping address and send it to an address that doesn’t exist? Was it the non-response to UPS hub in Chicago several times to fix the address to get delivered? Was it when they proudly say no phone support but timely SMS support? Was it using SMS support and getting answers 3 days later? Was it not responding to emails? Was it trying to resolve the situation by offering a $25 credit? Was it not resending the box? Was it trying to chat to an agent and not getting a response for 18 minutes? From top to bottom, this was a terrible experience. And after reading the reviews with similar issues and those that did get the order how bad the meat was, I’m done and do not suggest anyone else should waste their money on this. I mean, who doesn’t have some kind of phone support? I’d take an off shore call center before people not using tech correctly.

Guess i am not into grass fed beef, steaks were very tough [NY Strips] even when cooked to meduim and still red in center,terrible steaks! Costco has better steaks

There was zero dry ice or anything to keep the meat frozen. The whole lot was thawed out. This is second time I have issues and I will never ever buy from crowd cow again. The meat is too expensive to keep wasting away my money. This has been a awful experience .

I am very disappointed with lack of customer service and the poor quality of packaging at this company. I received my order with bags of dry ice that were not sealed. Dry ice had spilled out of the bags and was stuck to all of my meat packages. My lungs and fingers were burning after cleaning up the mess. When you call the customer service number, you get a recording telling you to email them with any issues. I emailed them but did not receive a response. There are too many other meat delivery companies out there to have to put up with a company that does not care about customer experience and has poor quality control.

I have purchased from this company at least 8 times and 3 of them were not good experiences. The bad part always has to do with their shipping. Twice my order arrived a day late.... I'm talking like 30 hours. They claim to pack extra dry ice. They do not. My last 2 orders were ruined. The first arrived late and I complained so they offered me a refund. Then 2 weeks later I get an email reminding me to use my available balance... What balance? Well, apparently to them refund means store credit. Fine... I will place another order. This one arrived on time but the box was crushed and there was zero dry ice to be seen anywhere. I asked them for a refund to my credit card this time. I have to wait because they don't take phone calls.

I had some issue with a parcel delayed due to their partner Fedex that did not respect the delivery calendar. Some meat came thawed...Crowd Cow immediately took care of the problem and refunded me. 5***** Customer Service. They also informed me that they were planning to use soon another circuit to ameliorate their delivery process. About the meat: huge difference of taste and consistency if compared to the organic or free range meat found in my local stores. So far the meat cooked from their partner farmers is the Best! so tasty and good shape....not filled of water and nitrites...I am planning to buy more on monthly base our meat from this Company.

Sorry to make a bad report, but don’t waste your money. I had to toss the tenderloins. Tasted more like liver with gristle. Very bloody.

I need to say the company did the right thing. The delivery was late, the dry ice was gone and one of the fillets was half fat, and I don't mean the marbling. I complained and they gave me a full credit for my order That's great customer service.