Crowd CowReviews of crowdcow.com

If I had known how difficult it would be to get customer service at Crowdcow.com I never would have purchased a gift card as Christmas gift for someone. There is no live telephone customer service. I sent a text to a text-only phone number but I never received a response. When I tried to check on whether or not my gift was actually sent to the recipient, there was no record of my gift e-card order in my account on the website- although my credit card was charged for the purchase. Very disappointing!

I placed an order, I was surprised it was shipped from Cargill, not what I expected, not a local SMALL company, I complain and was immediately responded to, by someone I declined to listen too. But, what I want to say, the chicken thighs I ordered, were delicious, I never knew there was that much difference in taste compared to store bought. Just salt and pepper, and my oven, I'm glad I didn't marinade it our seasoned anything more.The Mosner family's Chicken raised right Chicken thighs were fantastic, I have another package in my freezer and it is taking everything I got to save it for a later day.

I am a long-time customer of Crowd Cow. At my peak I was ordering at least once a month. Their service has taken a beating during the pandemic. While I am a fan of their products, their delivery relationship with FedEx has become undependable. My last three orders arrived in a state of thawing. At least two days later than promised, with all dry ice gone. Their response? Well, as long as it’s still cold, put products in the refrigerator and use them soon. But that is not why I use their service. I have ordered from Crowd Cow to stock my freezer...and you should not refreeze thawed meats. And their customer service is non-existent....cutting and pasting the same response, and offering no interest in the fact that a promised “two day” delivery is taking four days. Very good product...horrible delivery and customer support.

Wow I'm not alone. Bottom line you can't get a hold of anybody. Emails are AI. Text are AI. After many bad post on Facebook, Twitter, Instagram and even freaking Pintrest, I got a humanoid response putting the blame on FedEx. The farmers have good product and you should try and deal with them direct after explaining your experience with Crowd Cow. They take no blame. Research other vendors if possible. Investers take note on this, this company has extremely poor customer service. Look at these poor reviews. You don't deserve to represent good folks of America. It's not the delay bozos, it's your pathetic response.

Please do not use this company if you value good customer service. I made 3 attempts to reach customer service when I was notified that my delivery would be 4 days late. I only received canned email and text message responses. Once I received my shipment, all the ice was melted and all but two pounds of ground beef were thawed. I reached out via email and text message to let them know of my dissatisfaction as I would not be able to use all the meat prior to it going off. I have yet to receive a response of any sort. I will not recommend this company to anyone. Buyer beware with these folks!

I placed two orders for Christmas gifts. the actual order numbers were 2895-343604 and 2895-343630. Each order had the same pieces of A5 Wagyu. The orders were placed within 1/2 hour of each other. Each included the A5 ribeye that cost $170. The second order was delivered but the first order, which I schedule for delivery a week later, was shipped without the ribeye. They said they were out of the ribeye. However, their web site was still offering the ribeye in different bundles. They emailed me and said that the $170 would be added to my account for future orders. They did not even ask if I wanted something else and I was not offered for the money to go back on my credit card. This is no way to run a business. I sent several emails and as of this time, none were returned. In addition, you cannot call them directly. I told my son what he was getting for Christmas and now it will be missing the best piece of meat.

I would love to say Crowdcow I with the money, it is just not. I grew up on a ranch "40" years ago, and I was hoping to capture the fresh and delicious meat I grew up on. Some of the beef is good and tasty, but the buffalo and chicken are not worth 1/2 of the price. The worst part of Crowd Cow is the butchering of the meat, daily thin steaks 3/4 inch, which in my opinion that cut is dinner quality. I have had several emails back and forth with customer support. Although they acknowledge that they do not offer thick cuts, they have no plans of changing anything. You will notice no pictures of the steak show the thickness of the cuts. I'm canceling my subscription. Shop local Wholefoods and high-end butcher!

I have ordered from Crowd Cow several times and have never been disappointed until this delivery. Their pork, beef, chicken and scallops have been excellent. This time I added Wild Icelandic Red Fish(ocean perch) and Wild Icelandic Wolffish based on their descriptions as mild tasting and sweet. Neither lived up to their description. The Wolffish was OK but was not mild. The wife ate it but was clearly not happy (she does not eat anything but very mild fish). My taste did not come close to matching the description “likened to lobster and crab for its mild, sweet finish, Wolfish is a well-loved delicacy with a satisfyingly clean taste. This pearly-white…”. Was not overly strong but nothing to write home about. The Redfish (perch) was another story. As soon as I opened the box I knew there was a problem. The perch had that old fish smell right through the packaging. When I opened the package it was pronounced. I am a fisherman and eat many types of fish. The fish arrived solidly frozen so shipping was not the issue. I soaked in milk for an hour hoping it would help but did not. I ate it but it reminded me when my father use to force me to eat bluefish. Might have been a problem from source to freezing. I still have halibut and mussels from this shipment and hopefully they live up to the high Crowd Cow standards. Either way I will not be ordering these 2 fish again.