Aaron W.
OK... not great
Delivery was right on time and during the busy holidays that was a plus. The A5 Ribeye we ordered was amazing and arrived frozen as expected. The Coulette steak arrived with the vaccume seal broken. When we thawed that cut the entire outside turned brown. I believe the taste was ok, but couldn't directly compare it to anything. I contacted customer support and they said this is a known issue, but the steak "should be ok". Overall the price and service was ok, but definitely not amazing.
Response from Crowd CowMar 4, 2022
Hello Aaron, Thank you for taking the time to leave feedback! I apologize for the late reply. We are now set up and integrated with Trust Pilot and I am catching up on previous reviews. Punctures in the plastic seals can happen when the plastic becomes brittle when in contact with the dry ice. That being said, if you are ever uncomfortable about the product being exposed to the open air, we want to make sure you're happy with the order and not feel forced to eat it. We are actively working to update our packaging to eliminate the issues moving forward. I hope you give us a second try and I would be happy to talk further if you'd like to send us an email to [email protected]! -Tiffany



