A.T. Cross CompanyReviews of cross.com

Is Cross Pens going out of business? You can't call them, the website doesn't answer MANY questions, They don't reply to emails??????? I have been trying to find out if they make 23 carat gold stylus refills(9020S-12) for the Tech3+ 23 Carat pen which isn't cheap and can't get an answer?????

I have been trying to order Cross Rollerball refills for six months now but they are still out of stock and my dealer says they have been out of stock for more than a year with no information about when they might be available again. Poor customer service and poor service to your dealers. If you buy a new Cross pen, there is a risk that you will not be able to buy refills

Can only really echo what others have already said below: the pens themselves (when in stock/arrive etc) are lovely. The customer service is non existent. And to have a website that will take payment but not record or actually follow through with an order is beyond outrageous. Truly, a pathetic experience. Buy from any other retailer.

Fabulous lifetime warranty. Just returned my 10 year old ball point pen as cap was loose (and had a dent in it). Replaced for £6 service charge. My only constructive feedback, and why I deducted a star, is should be an acknowledgement of receipt and an advice when despatched back please.

Does not respond to online form. Two days after I filled out their online form asking for repair they have not responded. Guess I will have to try and fix my pencil by myself.

Despite Cross having a mutli-week delay (8-12 wks), they do not note this on their website NOR tell the customer when ordered. Once they receive payment, they stop communicating with the customer.

Website not working, no stock of replacement cartridges, telephone number doesn't answer, contact form doesn't work, email doesn't respond. Advice: buy another pen from a reputable firm.

I ordered a Cross Classic fountain pen on 9-21-2021 from the AT Cross website. Well as of the last week of October, I have no pen. The Cross website says processing. And I have emailed the company with no response. I have tried without success to call the company only to get long holds with no response. A recorded message says that they will "do everything possible to help." Really!