Hugh Van D.
AT Cross customer service
It’s easy to focus solely on the negatives. From my perspective, AT Cross honoured their commitment to repair a pen of mine that had seen some years’ service. They, after changing their repair policy, did supply a replacement. Much to their credit in this day and age. Yes, it did take some effort on my part, and with the help of customer focussed staff, Jason Reis. Similarly, when purchasing Sauvage Special Edition pen, Ralph Adams was key to a quick sell. So I would echo, some of the comments below, but I do praise the staff for their support. I do hope whatever is causing their issues to be resolved soon. I suspect the market for pens, especially fountain pens, is a challenge. I appreciate fountain pens aren’t to everybody’s preferred choice. But, I have to say, my replacement Townsend - Baily Style special edition, is very stylish and a good writer. Of the pens in my collection, including some expensive brands, the Sauvage special edition stands against the best, and the other Cross pens are good value, in my opinion at least.