A.T. Cross CompanySince our earliest days, Cross has rewritten the rules for putting pen to paper. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world.
A.T. Cross Company (cross.com) has 142 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Paul G.
I tried to order Cross refills for my handmade ballpoint pen back in April this year. The correct refill was not listed on the website so I e-mailed to find out when the refills were likely to be back in stock. Eventually I received a reply stating that the refills were expected in mid-June 22. I've checked the Cross web site regularly but still not in stock. No reply to a further e-mail sent in early July 22. Sorry, A T Cross, you've lost a customer...
Julie J.
Ordered an engraved pen on 28th July in good time for a 60th gift. Order is still processing. I have called twice and still no further forward. The birthday has now well and truly passed. Emails return an auto response of up to 6weeks for a reply. Seriously?! Absolute cheek to charge £9.95 delivery too. Remember when Cross had a good name as a reliable reputable company? All they are doing now is failing to deliver on their side and failing customers. They need to stop accepting orders online that they are unable to fulfil within the stated time frames. It’s unfair and misleading
Sue D.
I am wondering if the company has ceased trading as they do not respond to my emails and the office is always closed when I try phoning during normal office hours. I placed an order back in May and have heard nothing since apart from an initial confirmation email.
Clement van der R.
I have had a blue lacquer Cross ballpoint pen for a few years, which was a really nice pen, but then the lacquer started to come off. When i tried to contact Cross to avail of their 'lifetime warranty', the service was non-existent. No responses to emails other than the standard automated response, no answers to phone calls to Irish customer service. Eventually i got in touch with someone who sent me a link to their website to fill in the warranty form, only to find that when i click on the link, i get a message to say because they have so many repairs (and due to COVID), they are not taking any more now and to try again later... - this was in May and having tried again now in June, i get the same message. Bottom line - the customer service is poor, they obviously have many failures and the lifetime warranty is therefore worthless (at least for me).
Marie G.
I sent my silver cross fountain pen. I have the receive receipt from the post stating they received my pen 3 months ago. I have called and emailed to no avail. They basically STOLE my pen. I am filling a complaint with the BBB. This company is now terrible and apparently stealing pens from consumers.
Timmy M.
I ordered an engraved rollerblading pen on 18th Mat, as a retirement present for an employee. Despite calls and emails, no answers and no sign of pen. I have bought a second pen to have a gift to give. Cross are deplorable, no answers to emails, call the number and call gets dropped and tracing no has no status. What the hell is going on?
Gary I.
I sent a pen in for repair 3 months ago. I have received a confirmation that my pen was received but nothing else. I finally emailed them asking for the status of the repair. After several days I received a response stating that they had received my email and that they would be able to respond in 4 TO 6 WEEKS! That's 4-6 weeks to respond to my email NOT getting my pen back! I'll never buy another Cross product!
Jerry F.
I have emailed Cross in every way possible at least a dozen times, and have NOT GOTTEN ONE RESPONSE! What has happened to Cross? I’m seeing nothing but horrible reviews all over the place, not for their pens which are great, but for their AWFUL CUSTOMER SERVICE. Who is the manager in charge at the main Cross office in R I? Whoever it is, they need to be fired immediately if not sooner. Cross used to care about its office and employees, and most of all CUSTOMERS! Not any more! It’s like knock knock, whose there? (Deafening Silence)!!! That is how everyone feels about Cross’s Customer Service. Maybe the entire office needs to be replaced? Who is supposed to be answering emails? Well I can tell you this, NO ONE IS ANSWERING ANY! Read your frickin ratings on your own site! Horrible! All 1 star out of 5. Wake up people at Cross before it’s too late and you can’t recover from this. Get a new office manager immediately!!! Get more people in the office if necessary. DO SOMETHING!
