A.T. Cross CompanySince our earliest days, Cross has rewritten the rules for putting pen to paper. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world.
A.T. Cross Company (cross.com) has 142 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Jacqueline E.
I love Cross pens. So much so that I have started a very carefully curated collection. Recently however the quality of service/responsiveness of customer service has taken a nose dive. My recent experiences are the same as others who have commented below. I too am missing an order and cannot get an answer. Quite unfortunate.
Criss P.
Ordered 6 pens on August 25. The order is still in the "processing" stage. They do not respond to my email inquiries, they hang up after 20 minutes on hold trying to reach customer service. I can't even find out why its taking so long or if they will ever send this order. UPDATE: After writing this review Cross pens called me and informed me my order was back ordered with an unknown wait. They worked with me on a different in stock option and were able to get them to me before my event date. I am appreciative of that but it's ridiculous they won't answer their calls or emails in a timely manner to give me that information.
Neil C.
I ordered an engraved pen from Cross UK back in August as a present because I have previously owned Cross pens myself.Money debited from my account but still waiting for my pen despite several emails to the company.I have tried to phone‘customer support’several times but the phone is never answered.I have just sent another email saying that I want my money back ASAP as I am so frustrated with waiting and I had to find another present for the intended recipient.Non existent customer service from this company and I would advise anybody to avoid them at all costs.Hurts me having to award them 1 star as they are not worthy of it!
Mukesh K.
They don`t answer the phone and mess orders up. Real crap service
Response from A.T. Cross CompanyOct 8, 2021
Hello Mukesh, I am sorry to hear that you have had a poor experience with trying to reach us via phone. I have looked through our system and do not see any prior email or orders that have your name as a bill or ship to name. Could you send an email to [email protected] and make the subject line be Mukesh Kanabar so I can keep an eye our for your communication. Thank you
Maggie ..
I read some of the review here while waiting for the delivery. I was scared that I was scammed because it’s been 2 weeks already. But it arrived today (after almost 3 weeks from the date of order)! It’s a good fountain pen, we just need a bit of patience in waiting for delivery.
Joanna C.
The nicest customer service I have ever dealt with. I inherited a pen from my father who lost a battle with cancer and these guys were more than helpful in helping me to identify what inserts I will need and they send them to me within a day of me contacting them. Absolutely lovely.
J M.
I ordered a pen in the sale on 24th june and started to panic when I saw all the bad reviews and there was no sign of it being sent out but I received it yesterday on the 13th July. It does say there will be delays due to covid on the website and I got a really good deal in the sale so if your looking to order make sure you order well before you actually need the item so it will arrive in time.
Cire M.
Bought a $200 package for a birthday gift. Never got it. They gave me the wrong shipping information. They even got the courier wrong. They said they used purolator, but shipped through UPS instead. This caused problems with actually receiving this because I couldn't pay the import fee online without the tracking information. UPS couldn't do anything because it's the shipper who has to give me the information, so my package ended up being abandoned in a UPS warehouse. I've contacted them several times to resolve this, yet still have no response. If they had given me proper information in the first place, I wouldn't have had this issue. Never buying from this company again.
