A.T. Cross CompanyReviews of cross.com

Thanks to trust pilot, I did finally receive an email from cross pens. However, they have still failed to refund me for the other pen I was charged for. I’ve called customer service and the representative was no help to me, as she did not understand that the discount was in fact applied to both pens, and therefore I should be refunded for the other pen I did not receive. Here’s the breakdown: I purchased TWO Calais fountain pens during during the 50% off Calais pen promotion. The subtotal for both pens was $90 before the discount. After the discount, I spent 43.05 Since I bought two pens, I’m figuring it ended up being more like a BOGO sale where I bought one pen at regular price and got the second one free, but since I only received one pen, I should’ve gotten 50% off the one pen. Bottom line is that I was STILL charged for TWO pens and only received ONE. Cross pens has improved (most likely to all of the negative reviews) in that there was actually a person answering the phone, but they are still not up to par of the standard of customer service they should be considering the price of their pens and the E number of years they’ve been in business.

i emailed Cross on the 9th of may 2022, stating that i had not been able to purchase any black rollerball refills (8523) for approximately 18 months. they replied saying they had supply chain issues and most of the items would be in stock at the end of June 2022. Seven months later and still no stock. i have not used the pen for over two years and i would not recommend this company.

Cross Pen has embargoed Office Depot in FL. No refills or erasers available. Cross eraser website comes up a 404 error. Specs on erasers totally wrong. Diameter of what erasers fit what pencils. No .49 mm erasers for less than .9 mm lead pencils. Smells like a Ch. 11 filing after 1/1/2023!

My experience with Cross would have been totally tainted, and this review a total stinker, had it not been for fortune and an individual. After almost giving on Cross, I phoned one more time and actually spoke to a person rather than voicemail. That person was Dylan and was an unusual find, a customer service guy who who actually does what he says and follows through! I had two problems with Cross, and he brought resolution to both in short order. I hope Cross appreciate him, I certainly did!

I have called 3 days in a row and left 3 messages in a row during biz hours and zero response from them. After reading all of the other reviews on here I am to the point were I would be VERY skeptical about ever sending it in now for a repair/replacement for my pencil from the 1970's. I will just stick it in the pencil holder on my desk and go to Walmart and buy a cheapy to use. CROSS, you are a HORRIBLE company!!!!!!!!!

I have a Cross rollerball which was a gift from my husband for our one year anniversary and is extremely sentimental. It required a repair, and I waited for months to follow up on the warranty as warranty claims were closed over Covid (and remained closed long after most companies were back to providing their standard services). When it finally opened, I submitted a claim and mailed my pen, which was received by Cross on August 19. I waited the expected timeline before reaching out, but heard nothing. Since then, I have tried several times to reach out via phone and the contact form, but have received no response. At this point it seems that Cross has stolen my property, and does not plan to fulfill the warranty claim or return my property to me.

I had a very nice expensive (in excess of £100) Cross pen bought for me by my mother in law for my 40th. It has a lot of sentimental value and was intended as a lifetime gift and I have used it carefully and sparingly. Unfortunately the clip on the pen lid broke recently and so I contacted Cross Customer Service. I knew they offered a lifetime mechanical warranty on their pens and so assumed it would be covered for a repair. It turns out they couldn't give a damn!! Not prepared to do anything about it. Forget a replacement, they don't even want to offer me a repair. So I now have a £120 pen that doesn't clip onto anyhting and looks an eyesore. Ive got pens that cost a tenth of the price that I use day in day out that are still fully intact. Don't trust these con artists!! They'll take your money and run.

I have used Cross pens exclusively since the mid 70's. Then until the last couple of years they had superb customer service.Sadly now they have what seems as zero customer service. I have emailed at least 8 times in the last two years and have received no response. I can never seem to reach anyone when i call.They have messed up on deliveries, sent the wrong pen refills, I currently have a pen order which was in stock when i ordered but now has been in processing for almost over 2 weeks and get no response to emails. I realize covid played a part of the problem but i am involved in retail and though things are sluggish but product is starting to roll out. Their is no excuse for the lack of customer service. I truly have to wonder if they are going out of business.