A.T. Cross CompanyReviews of cross.com

Placed two orders end of October. One of them I got an order confirmation for, and got delivered. I didn't receive an email confirmation for the other pen (ordered separately), so I emailed customer services. No response to my email, and the pending transaction was finally released after a couple of weeks. I put it down to an error and tried ordering again today. Email confirmation received, and just as I opened it I took a screen shot and within seconds the email disappeared. There were two other emails as well from Cross, which also disappeared. It looks like they recalled them. I received an email to say unsubscribe successful.... I didn't click on anything to unsubscribe. I tried to log in to the account I created on their website and that's also disabled! I wish I'd checked trust pilot before ordering again! The transaction is pending again and will be for weeks! Shocking customer service for a supposedly reputable company!!!

Placed order 21st October, heard nothing for over 9 days so emailed customer service - no response. Several emails later, still no response!! Was hoping to have shipment by now (11th Nov) so I could give as a gift but its hopeless. No contact number to call either, possibly the worst customer service indeed.

Sent my pen to have the cap replaced over 12 weeks ago. They charged me 10 dollars. At 4 weeks in, I called them about the status. They blamed Covid and said only one person fixes pens there. Another 8 weeks go by. I have emailed them several times. They do not respond. They pocketed my ten dollars and my sentimental gold pen. I cannot believe how putting a cap on a pen or tightening the clip and popping it back in the mail would take 3 months unless millions of Cross pens are so faulty that they are backed up for years.

Placed an order 12 October. Heard nothing for 2 weeks. Emailed customer service to find out what's the delay - no response. Emailed again a week later, no response. No working phone number. Hopeless. Will I get my pens? Probably not.

Shocking UK customer service, placed an order more than 3 weeks ago that still hasn't been shipped. Emailed twice and still waiting to see if they reply to a Tweet. Thankfully it wasn't an expensive order but not the point. Looks like the contact us info was last updated in april. Wish i'd read these reviews before ordering Christmas gifts

I got a fountain pen and it doesn't work. I tried calling and you can only leave a message. No one called back. I emailed. No response.

Incredible ... Pen sent for warranty repair in July. Followed the on-line process, paid the "order fee" and sent by registered mail. Pen was received and signed for. I have heard nothing since. They don't answer the phone, I have sent several e-mails as requested, despite a promise to get back in 2 working days they have all been ignored. I have tried USA customer service - no response. They are behaving like a company in deep trouble. Do not buy anything from them - they can not stand by their products.

Ordered 2 pens at totalling £94, on 20 August despite several chaser emails and 1 webchat query raised - that advise you they will return back to you within 24 hours, 3 days later no reply. I should have stuck with Waterman, would have had better service. Disgusting customer service attitude, so going to bank to cancel payment. they can stuff their pens! DO NOT BUY ANYTHING FROM THIS RIP OFF MERCHANTS!!!!! Go to Pen Heaven instead, same pens, but cheaper AND retailer has 4.8 trust pilot reviews.