A.T. Cross CompanyReviews of cross.com

I got fed up waiting for my order (10 weeks) and not being able to get any response from A.T.Cross here in the UK, so I thought I'd try the head office in the USA. After my complaint my order was fast-tracked and arrived 3 days later. So - go to cross.com, then a window pops up asking for your country, choose USA, and a live chat window will appear - tell them your woes / problems and maybe they will help you too. Good luck! The only reason I've given two stars is because someone in the USA bothered to act. Service in the UK deserves none.

I ordered 3 pens on the 15th of July for gifts at work, took my money £300!! Heard nothing since sent numerous emails I’m absolutely furious I will never use this company again.

Rip off merchants took my order on 1 July and took the money.....since then nothing sent them 4 messages got an instant auto reply 4 times to say they would let me know in 24 to 72 hours they would let me know. I have received nothing back. A total disgrace.....I note they have not responded to any of the negative reviews.....wonder why that is?? Avoid them!!

Terrible customer service. I send a pen for a warranty repair more than a month ago. I pay in advance the service fee and the delivery charges. I try to contact them to know about the repair, and, apart the automatic email reply, I can't get any answer from them. Avoid it!

Terrible service - ordered a pen and pencil set for my sons graduation. Still hasn't arrived. Emailed, Customer services told me they had delays due to Covid (usual excuse, how come is other companies including those shipping internationally are coping, no issue in taking your order or cash) and some new systems issues. Advised packing slip and dispatch note was now printed and in warehouse - still waiting two weeks later. Pathetic... all in all 6+ weeks to get a pen and pencil set that 'was in stock' Won't be buying from them again. Sad used to be a fantastic company.

ordered something in december. had to call to get the first half of my order months ago. still havent recieved second half and it is september. I call, i wait for a half hour on hold and then the call ends. i mean come on

I have received the wrong item which I have sent back long ago. Have sent 3 e-mails chasing my refund. Have not received any reply in 3 weeks so far.

I know it's a Pandemic. But then why did they take my order and authorize my card. The online order check using the order number just goes to a dead screen for two months now. Customer service via email never responded and it's been over a month. Got someone on the phone & they said my order should be shipped and she would get me a tracking code via email then hung up and never followed through. Contact via social media was answered, but just a panacea, and no real response or firm answer about my order. What a let down.