A.T. Cross CompanySince our earliest days, Cross has rewritten the rules for putting pen to paper. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world.
A.T. Cross Company (cross.com) has 142 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Bobby L.
Have tried contacting customer service three times by e mail and no one ever answers the phone. If you are automatically answered you are told to hold and then then phone goes dead. Cross has my ballpoint that is 40 years old and I want it back. If you are not going to repair it send it back to me.
Maureen F.
I bought refills for my Cross pens on 11th November. Never arrived and zero communication from company. Very disappointing. Woukd not recommend to anyone.
Kate
I bought a pen online on the 11th of November it is now the 10th of JANUARY. Calls and 4 emails later NO RESPONSE from this company. Completely ignore you but take your money and give you no product. AVOID AVOID AVOID! buy a Parker pen instead that’s what I should of done.
David B.
I paid for and sent a essentially new fountain pen for repair in March, 2020. At first, they claimed it was never sent when I did not hear from them. I sent tracking number and they "found" the pen but, despite at least 5 phone calls and 15 emails, I have not heard from Cross. I have waited on the phone as long as 30 min with no response other than their recorded response. This is a company with a proud history of fine fountain pens but I will never purchase another one or recommend that my friends or family do the same.
Victoria
Absolutely horrendous company! I placed a Christmas order and never received a shipping confirmation or the product. I sent an email and tried both of the customer service numbers, one was not found and the other needed me to pay before being connected. I had to open a claim with PayPal to get my money back, luckily PayPal ruled in my favour in just a few hours! Avoid like the plague!
b. M.
I placed an personalised order on 12 December and was totally hopeless after i read all the reviews here. I called to customer service to ask about order and someone picked up on the first ring. The guy was super kind and helpful. Moreover I have received my engraved pen with an express delivery in this afternoon. Experiences may vary according to person, mine was outstanding.
Helen O.
Placed an order on 4 Dec .. after several calls and emails chasing the order ,had to just cancel the order as no follow up.. joke website. Will be anxious to see if/when I get my refund
customer
I ordered a graduation personalised gift set for my cousin to be delivered to her. It was a shaky start with no email responses for 2 weeks (which is understandable under current circumstances and busy Christmas period) but after a few chasers they got my item delivered by priority post which was great!! Really pleased :))
