Cristian MorettiReviews of cristianmoretti.com

Thank you for the smooth transaction. I love the jeans. Also for the sunglasses, I received it damaged but Daniella replaced it immediately. It just take one photo and good to go. Topnotch experience!

I'm a first-time customer and the looks good but unfitting to my comfort and not what I expected. However, I appreciate their responding to me in a professional timely manner.

Great experience. I received the sunglasses and they are absolutely what I imagined upon ordering! 🎉Thanks to Daniella for helping me track my package when it was dispatched!

I would rate them 1/2 star if it was available. I received two of the exact same product in two different colors, the size variance was tremendous. I tried to return the item, for both size and poor quality. It took 5 emails for them to respond. Their response had all these demands which I followed only to find out that the return has to go back to Italy (which is not stated in their return policy). When I challenged them that they sent me the wrong size, they made more demands, photos, of which I had already sent them. The customer service number they provide is not a working number. This company is a scam…..DONT BUY ANYTHING FROM THEM!!!!!

Great design and value for the price! Love my jeans and sunglasses Yes, it’s drop drop shipping, and no, it’s not Prada… but I look great! And I can still buy lunch! 😂

On 01/07/25 I purchased a pair of Vagabond UK size 10 "Genuine Leather Shoes, meticulously crafted from the finest Italian leather for quality and durability ".When they eventually arrived Via CHINA ?, they had a BKLYN/1987 New York City label on them. I had already enquired as to the time they were taking to arrive, and received a reply to my initial request on 15/7/25 which stated "One of our Customer Representative colleagues will get in touch with you within 24 hours on workdays". On the 20/7/25 I contacted C Moretti stating "STILL waiting for a reply and update on when my shoes will be arriving at my address. Thanks". On the 23/7/25 I received from C Moretti a reply with a tracking # , On the 24/7/25 I sent another e-mail stating " I have just received my order from you today. On trying them on I found them to be extremely tight and narrow fitting across my feet ( seem more like a UK 9). I would like to return them for a full refund please, Many Thanks". On the 29/7/25 I had received an e mail from C Moretti asking me to follow their steps 1 to 4 ( with photo`s of the shoes and a returns form) to return the shoes (which I followed to the letter),I replied back on the 3/8/25 explaining "Apologies for the delay in answering you, We have been spending a few days in Bavaria and Austria. Please find enclosed the pictures showing the shoes are still as new, and also the Form, of which I have only had an Order Number for, not a Sales Invoice Number. Many Thanks. C Moretti answered back on the 6/8/25 stating "Thank you for providing the pictures we asked and sending back the filled out document. Here are the steps to initiate the return and exchange process: Package the product securely in their original packaging or a suitable shipping box. Include a copy of your purchase receipt or order confirmation inside the package to help us identify your order quickly. Please send the package to the following address where we process returns: Country: Italy City: Marghera (VE) ZIP Code: 30175 Street: Via Longhena 1 #1030 Name: Moretti International Ltd. Once you have returned the package, kindly provide us with the TRACKING number", (Which CM requested to be done). On the 8/8/25 I replied "Following on from our last correspondence, The shoes have now been posted back to yourselves, the Royal Mail Tracking number is LE5*******6GB".On the 13/8/25 C Moretti replied "Thank you for your message and for providing the return tracking number. At this time, we can confirm that we have not yet received the returned item. As soon as the package arrives at our facility and is checked in, we will proceed with processing your full refund promptly. We appreciate your patience during this time and will be sure to notify you as soon as the return is received and the refund is issued". Then on the 18/8/25 I wrote "I have just checked on the Royal Mail and PosteItaliane websites to find that for some reason the package that I paid for and returned to you has been REJECTED and is being returned to myself. I am confused and angry after it was (REFUSED) by the Recipient, after paying over £15 to have this done. Can you clarify as to why this happened ,as I sent it to the Address listed by yourselves, well wrapped in the original packaging and in as new condition". Then the 21/8/25 "This is a follow up on my previous contact with you below, but which you have NOT answered. I have checked again on the PosteItaliane and the Royal Mail tracking, and the shoes are still being sent back to me. Could I please receive the courtesy of a reply from you ,as to WHY this has happened. Waiting". On 26/8/25 from C Moretti "Thank you for your message, and please accept my sincere apologies for the delayed response. I’ve followed up with our team regarding your return, and after checking our records, we can confirm that we have not received any delivery under your name, nor have we rejected any incoming package. If the shoes are being returned to you by the courier, it may be due to customs issues or incomplete shipping documentation, which can occasionally cause international returns to be held or redirected, . I replied on 26/8/25,"Please find attached copies of Royal Mail and Poste Italiane Tracking , along with the Certificate of Posting ( P.S which was end to end Tracking), which you can use to check on their websites". On the 30/8/25" they sent another reply saying that it may have been refused by Customs," Our team has confirmed that no refusal from our side has been logged, but it’s possible that customs held it up", YET it was released by Customs Italy and the processing centre and refused/returned to sender in Marghera. I have the shoes back to me but will not pay another £15+ to return again. A waste of time and money and I will never deal with C Moretti again, make of this farce as you will readers.

I ordered a pair of their black jeans, but the button hole was stiched over. I contacted them about this problem, only to be told to just cut it open. My ability to concentrate on various matters has been in an appalling state, during recent months,so I made the error of ordering another ( bright red) pair, assuming that the previous purchase was just a one-off problem. However, the stud that is meant to be inserted into the hole ( which was again stitched over) soon came off. Avoid this company. An appalling retailer that deserves a visit from " la cosa nostra", and should be black listed and fisted. I am still furious with myself for being conned by this despicable company. The only consolation is reading the cutting and witty responses of other customers. They appear to be quite smart, so I need not castigate myself for possibly losing my sense of judgement. I hope others can encourage their friends and associates to submit a deluge of negative reviews. The owner of this appalling retail outlet deserves a considerable degree of mental pain in their life.

Customer service disappears immediately after you make a purchase. The last email I sent to them has gone unanswered for 4 weeks. Delivery got totally stuck, and only got actioned after my credit card provider put a charge-back (refund) on the order. Delivered goods are cheaply made, and the packaging is terrible. The 'Paolo Sartori Jeans' are actually labelled 'BeiLee' - and didn't even have the button hole opened! You can find all of the same items on Chinese sites like Temu, AliExpress and Shein, just do a reverse image search. Of course, wish I'd known all of this before I ordered...