Crisis Text LineReviews of crisistextline.org

Rang in tears. She asked me a bunch of stupid questions. Promised a nurse ring me back in foyr hours. No one rang.

Spent waiting 3 hours for support that never came. Total garbage. Dont enter if you need help, you won't get it here. Ever.

The few times I've tried to reach out to the crisis line over the last seven years, I have had nothing but terrible experiences. I really thought nothing would top the time a volunteer called me dramatic and left the chat when I was literally having a paranoid schizophrenic breakdown four years ago, but I really think this morning took the cake. Now I'm not an AI bro, but I'm pretty sure I was not talking to a real human. And if I was, then they're really not doing a great job in training their volunteers still. No warmth. Absolutely no personality behind the unsympathetic tone of the words I was reading. "Do you have anyone safe you can talk to about this?" "I've stated multiple times already that I do not." "That's rough. Everyone needs someone to talk to." Wow! I really didn't know that! And the whole time it was "You're taking a while to respond. If the chat times out, I wouldn't want you to feel abandoned." Only to, at the "end" of our conversation (there was no indication that it was ending soon) send me an unhelpful link for the exact therapist in my town that I told her I refuse to see for past malpractice I experienced, and mind you I SAID THE THERAPISTS NAME AND OFFICE NAME BEFORE SHE SENT THE LINK, and then unprompted send a message along the lines of "Well that all sounds rough, but don't worry tomorrow will be better!" and completely end the chat. When I tell you that sent me spiraling even worse than I was before I even sent my first message to the line this morning, that's probably an understatement. And that is exactly how I have felt every. single. time. I have had the displeasure of being forced to use the crisis line. Abhorrent. I wouldn't be surprised if more people have ended their lives after using the crisis line than not.

Every call is the same. First you will be asked what’s wrong. You will then upon being given a counselor asked the same thing back to back. If you say you are suicidal, they won’t do a single thing about it. They will also ask you again if you are suicidal when you already said you were. Every single conversation they will ask if you have any friends and family to call. If you did, you probably wouldn’t have called. They will then ask you what you did in the past that helps, tell you to do that, and hang up. EVERY. SINGLE. CALL. They will occasionally send you remarkably unhelpful and even insulting links. Many involve being off topic to your call, and others are coping technique sheets that involve such ingenious activities as walking the dog, lighting a candle, and chewing gum. I would also like to point out I was put on hold for an incredible amount of time when I made an attempt. Your four year old nephew is more insiteful, and may even make you chuckle. I have not a clue what these buffoons think they do to help. I often end up I listened to and more suicidal.

Rang crisis line UK. Its just as bad as USA. Lady not interested in giving me advice. Just interested in doing you in to third parties. Has no empathy. Is mentally ill herself. As most mental health staff are. And in any case mental health is a views and othodoxy are a load of misfounded rubbish.

Don’t use this service. These are not trained professionals on the line. I had a terrible experience with them. At a time I need to talk to someone as I’m planning my suicide, the operator did not try to relate with me and just kept asking questions about things I told her I didn’t want to discuss. When I was getting upset because they wouldt let me speak with a supervisor or give me their first name, they hung up on me multiple times. They will also call the authorities if you discuss plans to take your life. Now I see why there are articles where people warn others not to use the service. NPR has an article about the many negative experiences people have shared online.

I called the crisis line to help calm me down from an unhinged panic attack . They called the police and I was wrongfully arrested . My kid was so scared he was hiding under my bed as two Hispanic police officers attacked me and pinned me against the wall for all my neighbors to see . My kid was taken away and given to a DCFS agent. I was jailed for five days without a bond for resisting arrest…. I lost both my cars to tow lot fees, had to reopen an abusive relationship with my family bc I’d rather give my son to my abusers than to the city of LA. I endured a heart attack in jail with zero medical concern from staff . Had an officer clock out after telling her I couldn’t breathe. Was handcuffed to a chair in a holding cell screaming for medical attention while every officer walked by my cell and laughed as I cried and pleaded for my son and to see a doctor. The toilet in my cell was connected to the sink . I wore the same clothes for 5 days . The officers left my pet without food and water , she was extremely skinny when I got back home. They locked my keys in my apartment , so a kind neighbor had to climb through the window to help me back in once I was released into the street in the middle of the night with a dead phone and no wallet. I never saw a judge , charges were dropped and the situation has been swept under the rug . I will never ever consider calling this hotline again and will yell from the rooftops of every city building to anyone who will listen NEVER CALL THIS HOTLINE ! After spending all this time in jail , I developed heart issues. I failed my anatomy course because I couldn’t get my grades up. I fell into a deep depression and couldn’t even get up to wash my ass or eat for several days . I relied a lot on marijuana to regulate after the phone call . I am going to sue LAPD and the officers involved. And I’m also holding the crisis hotline accountable for sending untrained people who cosplay as cops to “help” me.

It felt like I was talking to Chat GPT more than a real human, but that's probably due to their script? It felt more like false warmth than genuine care.