customer
I did not receive my cash advance and…
I did not receive my cash advance and it shows I owe the 100 dollars + fee. I forgot to update my debit card before requesting the advance and it won't let me update my card when it shows a balance owed.
Response from Credit GenieOct 16, 2025
We’re sorry this happened. It sounds like your advance didn’t process because your old card was still linked. Once a balance shows, card updates lock for security. Please contact us at support.creditgenie.com so we can help fix the payment issue. —Catherine, Credit Genie Support




