CreativewebsmithReviews of creativewebsmith.com

Creative websmith provides us the ability to confidently hand off all our 3 website projects within the time frame without not related issues, i will recommend anyone to try them. from system design to plugin and video content and support. They’ve always been responsive and provided personal service. Creative WebSmith takes the time to understand our challenges so that they can provide the right response. I thank the teams of creative web smiths.

Company has a lot of upsales that I thought initially were or should have been included. The team was responsive to my questions and worked with me even though my crazy schedule drug out the entire process much longer than it should have but they were patient with me. Overall it was a good experience.

I had the pleasure of having Sebastian, Jeff, Oliver and their team from Creativewebsmith build a new website for the company I work for. They were always very professional and were great to work with! Their work was excellent and they delivered exactly what they promised in a timely manner. They made the whole experience so easy, so we decided to have them host our website too! I would definitely use them again and would recommend them to anyone needing an excellent website!

I needed not only a new look but a streamlined site that included pay per minute calls (ppm provided by another company). Noah Frasser was my project coordinator. He's a pleasure to work with. We shared creative ideas back and forth until we came up with the right look and feel for the site. He was very patient and understanding with me during the entire process. We collaborated on many details and changes over a period of about 7 weeks in order to build what I had envisioned. It took over 4 months before it was completed. My site started at the cost of about $1000 and ended up costing $5000. Unfortunately , one of the tech guys conned me tp get credit card verification on my site that I later found out I did not need. This costed me several thousand dollars. (I have Elavon and there is no need for credit card verification on my site since the transaction of payment is not done on my site. The tech guy lied and said I needed it anyway.) I also discovered that the site was not functional for transactions. I was told that everything was in functioning order. Truth is that none of the payment systems were connected. I figured it out and got it working myself. When I confronted Noah Frasser about the issues of the site he stopped responding to my emails. When I called the company, my calls were transferred and I could not speak to Noah. The website looked great, but... the amount of time to complete the site took 4 months and the fact it was left disfunctional is not acceptable. Also, the cost kept going up from $1000 to $5000 for s simple site that was created using most of the info from my previous site. I would have been better of creating the site myself instead of wasting 4 months of time to get a site that could not processs payments.

Ziphyr and the team were very on hands and communicated very well making sure I liked everything that was being done.

Jeff Allen project managed the building of my web site, he was patient, extremely professional and dedicated to customer service.

We reached out to Creative Websmith on February 28, 2023 requesting a new e-commerce site be developed to sell medical equipment online. We requested that the new site be built on the BigCommerce platform only. This was confirmed via the invoice provided by Creative Websmith and multiple emails and phone conversations with Creative staff. As of October 19, 2023 we still do not have a working site after 10 months of ongoing issues with Creative Websmith and spending over $22,000. I desperately reached out to a different local website company for help. They conducted an audit on the backend of the site Creative was building and compared it to the invoice. We were SHOCKED to discover that our site was not being built on BigCommerce, but was actually built on WordPress. They also could not understand why we were charged for services and API work that were not needed on the site. Our consultant stated that Creative Websmith committed fraud and lied to us. Creative Websmith made the site go live without making sure that our site was built and hosted on Big Commerce. Based on the consultant and several outside web developers, WooCommerce is not the platform that should have been used without our permission. BigCommerce is what we needed and requested based on current and future needs…we made that clear to this company. The site that they created never did function properly and it’s not what we paid for. We were forced to reach out to a different company to start the whole process again and put out additional funds. We were lied and misled by several employees in this company. Over the last 10 months, I dealt with a total of 10 creative employees via email and has multiple project managers that were not aware of what our previous project managers was working on. It was like starting from the beginning of the site development the process with each new manager. We also had countless phone calls and Zoom meetings with Creative Websmith with promises that never happened. We have several hundred emails sent received that will show our efforts to work with his company in the development of a functional e-commerce site. This will be important when we begin taking legal action. We were also billed for API work, and other services that were not requested or needed or and that was not even the performed. This is outright fraud and deception. We are a very small family-owned company that was taken advantage by this large company because we do not have the technical knowledge to know that we were being deceived. Please be aware that this company will suck you in with the low price listed on their website plans, but all they care about is building excessively high fees for their API work or for work that is not required. I originally posted this negative review back in October and took it down after the company contacted us and promised to give us a full refund. After about another month waiting, they refused to give us a full refund. We were forced to dispute all the charges due to fraud with our bank and have reached out to our attorney. Hard to believe that our company was lied and deceived twice by Creative Websmith. Please do yourself a favor and find another company to work with! The negative reviews on this site are real. Miguel CPAP EquipSource

The staff that work there from Joshua who took my original order very pleasant and knowledgeable on the process and building of the website Rodney and Noah who where my campaign manager would let me know the many steps it takes to build the website and host it The biggest thing was when I had to decide on the hosting company there was no sales pressures from no one they actually told me to use another company where I bought the domain even stated there a better hosting option that creative web I would highly recommend them all for such professional work and good customer service Larry Foote Newton nh