Creative PlaythingsReviews of creativeplaythings.com

Working with Anthony at the creative playthings store was flawless. All of our problems were with the installation which apparently is outsourced. The installers had to come back 3 times to fix everything and it still wasn’t done correctly. Anthony listened to our concerned and helped in whatever way he could. Creative Playthings definitely need to review their assembly people.

Paid to have my swing set stained and they skipped some of the boards on the swing set. Swing itself is good quality.

I was disappointed that the local dealer never called me back when I called to inquire about the accessory I bought. I ordered it online and it arrived on time and was easy to install. It would be better if the accessory hung from chain rather than rope (it comes on rope) so I could shorten it for my taller son. Also I would prefer a larger diameter for the "wheel" itself. If I had seen it in person at the local dealer I would not have purchased it.

I have had problems with the playground every year and every year I have to pay for maintenance to come fix and maintain the playground. A bit disappointed.

We love our playground! It's amazing. The kids are on it every day! The store is dirty and managed poorly. Our customer service experience gets 1 star. The playground gets 5 stars.

Expensive, and for the price i’d expect much better service upon installation. The swing set isn’t totally level, and when I asked them to move it, they seemed very annoyed. And they left with a piece of the roof damaged from one of their screws. Someone had to come back to repair it - and it took them almost 8 months.

We love our swing set. The first sales person we spoke to was great, came to our home, measured our yard, told us how each playscape would fit in our yard and the configurements we could have. We purchased and those who came to assemble were great. After about 2 months, one of the boards warped and caused the tarp and the bar that it was on, to fly out. I contacted the store who passed my message to the services department. I had to call every week for a month before the manager (not the salesperson who sold us the playscape) actually called the company that they have service the playscape. Once they had made an appointment they were told the wrong issue, so they had to re-order the correct board, and it took another 2 months for that to come in. We've had it now for over a year and it is great, but if you have any issue, even though there is a lifetime guarantee, be prepared to have time to call every day, otherwise they won't help you.

We thought we were getting a quality product with service from a company that promoted quality and cared about is customers. I do not feel we got either. When we went to the Canton showroom the young man that was there helping us was awesome! Very helpful and knowable and we felt good about what were getting. Then we had the "Yorktown" assembled on June 20th 2017. After the first month we noticed the some of the boards on the rock wall were cracking and splitting and it looked like some of the small cracking was getting larger so I called about the issues. It took 2 months to have someone to replace a few boards and hack it together and this only happening after several phone calls and emails. I was also very displeased with the "repair" that was performed. The slats are uneven, crooked and gouged up and on some of the boards, they were all splintered up where the screws were put in. And while they were replacing those they split another part of the of the club house wall that had to be completely replaced. The worst part was that the repair person didn't even tell me. I saw it after I noticed he had left. This is unacceptable! Especially as the playground was only 3 months old. This playground hadn't even been through a winter yet. And there are other parts that were cracking. If we wanted something disposable we would have gone to a box store and paid $800 instead of 9k. I'm not really sure on how to end this review. The wife and I put out 9k for this playground. It may not seem like a lot to most of the customers that come in, but its a lot to us. We wanted something really nice and safe for our children. I do not feel like we got either.