Creative PlaythingsReviews of creativeplaythings.com

My husband and I purchased the Williamsburg 2 in October. Due to weather restrictions, it was finally installed at the beginning of December. The first time it was installed it was installed incorrectly (the ladder was on the back). We were also told that a part was missing and that the play set would be moved back a few feet at a later date when the part arrived. Come to find out, there was no part missing and the play set also could not be relocated where we originally wanted it. We contacted Creative Playthings and they sent an installer out to remedy the situation. After the play set was "fixed" we noticed that the slats on the back of the tower were not spaced evenly and there were holes left where previous installation errors had been made. We contacted Creative Playthings again and they offered to send an installer out for a third time. We said, "no, thank you" and asked them to send us replacement parts (which they kindly did) and told them we would fix it ourselves. As the weather has gotten nicer and we have been using the play set more, we've noticed missing or broken screws, extra holes, splintered wood (where our toddler would crawl and could easily get hurt), and broken stakes holding our expensive play set in the ground. While I want to love our brand new play set that we spent a few thousand dollars on, I am very disappointed. The installation unfortunately diminished the quality of this product. If you choose to get a play set from this company, research the installer first or save yourself the hassle and install it yourself.

I love the play set BUT when we had the consultation we were told we can place the play set in one area... when the installers came out they said we couldn’t do that because of the pitch. We had to change the location and now more of my backyard is unusable. I would have been fine with being told that I could not place the set where I wanted to but might have chosen a different play set to fit the space.

We bought our playground a few years ago. The customer service was good when we did the purchase, but any requests for additional services after the initial purchase was not so great. For example. Requesting for a couple of wood boards to be replaced due to cracks after installation was tough to coordinate with the creative playthings staff and so much missed communication regarding sealing the playground. I recommend the playground, but I don't like how requests are handled to keep customers happy.

Ordered a swing set to be delivered and set up. When i got home to see the swing set it was missing pieces. I did get the pieces after all but you would think paying $4000 for a swing set that everything would be there day 1.

My grandson was thrilled with his new play structure. Unfortunately the climbing wall was not installed properly. The bottom slat came complete off and other slats were not attached tightly. Very disappointing that the installation was not professionally installed.

They came about half hour before it rained and said it was ok if it rains after they apply the coating. Never put back up the swings, left them on the ground. And not sure it should have been applied on a rainy day

We absolutely love our creative plaything playset, and all additions we have made to it (first a baby swing and later the teeter totter swing). The product gets five+ stars. However, when we purchased this new teeter totter swing we were originally sold an attachment setthat did not fit the playground we have, even though the employee pulled up our original purchase to confirm. After a frustrating hour trying to figure it out, and some googling, I realized the mistake. It was hard to figure out regardless as the differences in the brackets aren’t really explained well anywhere. Three stars for the inconvenience of having to do the exchange. We went in rather than order to be sure to get the correct product, and it didn’t happen

Delivery person could have been more friendly and asked to drive through to the back yard before actually doing it. The stain on the boards was inconsistent and they couldn’t even have the creative playthings sign be level in the middle of the swingset (it’s crooked).