Creative PlaythingsReviews of creativeplaythings.com

Still haven’t received my order. Ordered on 4/18

Playyard wasn't the right size, screws to deep in wood, broken piece of wood on ground floor, slide is ridiculous child can't go down and slide bends in the middle! I asked the men installing to move away from fence they said no. screws are going to rust!!!! ugh!

disappointed in their delivery and installation timing, quality, and coordination

I ordered the swingset was so exited for it to arrive. Showed them where to set up. Came home to find it in wrong spot. They came back to move to correct spot... came out to find part of the swingset being held stable with a rock. The man was so rough with moving it that he cracked parts of the wood. Or maybe it came that way and I had just noticed now. Nonetheless I called customer service, sent emails, pictures and not one person reached out to apologize or try to convince me to keep the swingset (not that I would since it was defected) but it just set a tone for the company in my opinion. I got my refund... took14 days even though I paid cash. Overall a bad experience. Which is disheartening because my children no longer have a swingset.

Imagine that you are really craving a nice, juicy steak, so you find your way to one of the best steakhouses in the area and order one of their finest steaks for dinner with all the trimmings. When you order, you are told that it will take a while to prepare your steak and this presses the limits of how long you're willing to wait, but you decide it's worth it. Then, when the steak finally arrives, most of the trimmings you ordered to go with it aren't dropped off and you have to wait even longer, just to have to send one of them back and wait yet again to finally have everything you ordered. THIS was my family's experience with Creative Playthings. We spent thousands of dollars on a tower/swing set and play zone and scheduled delivery for a month later. On the install date, the tower/swing set was delivered/installed, but without the play zone because the rubber mulch was back-ordered. We were promised a play zone install date 3 and a half weeks later (4 days shy of another month), but when that day finally came, the weed block was laid down and the perimeter installed, but only about half the rubber mulch was poured because they had ordered the wrong quantity for our play zone configuration. Another week later (just over 2 months after we had ordered it), we finally had the complete swing set and play zone we had ordered. At the end of the day, we are happy with the product, but the experience was a nightmare (I left out all the phone calls and follow-ups that took place between the initial install date and the eventual completion). If you have other options available to you of a similar quality and price (or better), I would recommend going with those. If you feel compelled to do business with Creative Playthings, well, just consider yourself warned.

My last transaction was for service (3rd time using), seal coat and making sure all parts are stable. I was not informed that the playground would not be wiped down first therefore all dust and leaves are sealed.into the wood. Also, one if the workers slid down the slide and now it is lopsided. I will not be using the service ever again.

I DO NOT RECOMMEND - The experience I had with the location on central ave and the headquarters was awful. They treated me as if i was lying the entire time about exercising a warranty and then tried to con me out of $800 dollars during a rebuild (they refused to assemble a certain portion of the swing set and told me it needed to be replaced - after i paid the $550 rebuild fee a month in advance) CON ARTISTS - RIP OFF REPORT ALERT. NOT WORTH THE INFLATED COST THEY CHARGE.

Bolt literally snapped in half. After 2 months a bolt securing handle at the top of a ladder literally snapped in half. Its been 3 weeks since I notified them and nothing has been replaced and they cannot provide me with any information when the new pieces will be available. Inept customer service.