CreativeOSCreativeOS is listed under Internet & Software in Los Angeles, California.
CreativeOS (creativeos.com) has 58 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Claim this listingInternet & Software · El Monte, California
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Internet & Software · Los Angeles, California
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Internet & Software · San Francisco, California
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Internet & Software · San Francisco, California
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58 approved reviews, newest moderated first
Stefanos
just another scam company. Trying ro recharge my credit card even though i cancelled my subscription. Fortunatelly i didn't have any money in that specific credit card at the time. I don't even have the option to remove my card and the dashboard even shows that I am on the free plan but they are still trying to charge me..
brains S.
I cancelled my subscription and they still kept charging me. I had to personally reach and they haven't responded yet. Completely fraudulent and scammers. I'll need to see what my bank can do now. So frustrating.
Response from CreativeOSMar 26, 2026
Hi there. I'm sorry about this experience. This seems similar to your other review on a different platform, where we responded and fully resolved your issue. In case you don't see that response, we'll provide here as well. The billing issue was caused by an error on a third-party payment provider's end, not an intentional charge. We've already processed a full refund to your account. If it hasn't appeared yet, please allow a few business days for it to reflect. I'd also ask that you reach out to us directly at [email protected] so we can confirm everything is squared away on your end. We absolutely don't want you to have to go through your bank for this. Again, sorry for the trouble.
Alex
I cancelled my subscription and they continued to charge my card. I had to personally reach out to correct this and request a refund (they would have been happy taking my money indefinitely) They then proceeded to refund only partially of what was taken from my account. Completely fraudulent business and scammers do not trust them with your credit card details!
Response from CreativeOSFeb 19, 2026
Hi Alex. I'm sorry for the frustration. The charge after your cancellation was a third-party processing error and shouldn't have happened. A full refund has been issued on our end. Any small difference in the amount you see is due to currency exchange rate fluctuations between the original charge and the refund, which are determined by the banks and card networks rather than by us. Please reach out at [email protected] do we can make your refund whole. Thank you for your patience.
Dan J.
Like everyone else is stating, product is absolutely garbage since they started building their own editor. Agree with the other reviewer that whoever made the decision should be fired. Dont believe their ads. I tried it and their customer support is non-existant. This company is going to zero.
Response from CreativeOSJan 12, 2026
Hi Dan, thank you for sharing your feedback. The move to our own editor was an intentional decision. We made it to build something purpose-built for advertising workflows rather than relying on general-purpose design tools. The editor today is significantly ahead of where it was at launch, and we're shipping improvements weekly based on what our members actually need when creating ads, emails, and landing pages. Regarding support: if you reached out and didn't hear back, that's not the experience we aim for. I'd like to make it right, feel free to contact me directly at [email protected]. Best, Ayo
Anton A.
I agree with everyone else. CreativeOS with their Canva templates were great. Their new editor is slow, bug and completely useless. I cancelled my subscription and moved to another solution.
Response from CreativeOSJan 5, 2026
Hi Anton, thank you for sharing your experience. We moved to our own editor intentionally, to give members more control and flexibility than third-party tools allowed, and to shield pricing from the increases those platforms are passing along for AI. I understand the transition hasn't been smooth for you. We're improving the editor near weekly based on customer feedback. If you ever decide to give us another look, we'd welcome you back, we're adding valuable tools to the workflow as fast as we can build them.
Rudy C.
CreativeOS used to be great for ad templates. The new update ruined it. They removed the option to open designs in Canva and now force you to use their in-house editor—which is slow, buggy, and frustrating to work with. It kills the entire workflow. At this point, it’s only useful for static ad ideas. Without Canva integration, the software is garbage.
Response from CreativeOSJan 5, 2026
Hi Rudy, thank you for the feedback. We made the intentional decision to move to our own editor, partly to unlock features that we know will be more valuable than Canva for advertising creative purposes, and partly to protect our members from the price increases third-party tools are passing along to justify their AI costs. I hear you that the transition has been frustrating, and we're actively shipping performance improvements and new capabilities near weekly. If there are specific bugs or friction points slowing you down, I'd genuinely like to hear about them, that feedback directly shapes what we prioritize. Feel free to reach out.
TheMarketer
They are no longer creating templates on Canva and now using their own built-in tool which is horrible.
Response from CreativeOSDec 16, 2025
Hi TheMarketer, thank you for sharing your feedback. We made the intentional decision to build our own editor, partly to give you more control and flexibility that wasn't possible through other editing tools (we're adding new features and optimizations near weekly), and partly to protect our members from the price increases third-party tools are passing along to justify their AI costs. I understand any change takes adjustment. If something specific feels harder than it should, I'd love to hear about it directly.
Taylor S.
I needed help updating my subscription and the customer experience was great. The team was super helpful and quick. I love the platform and love that I can rely on their team.