CreativeOSReviews of creativeos.com

Response from CreativeOSJul 29, 2026

Hi Lucas, we’re sorry for the confusion and frustration around the charge. We've reached out to you directly and issued a full refund. To clarify, the plan you signed up for (Spark) is a paid plan without a free trial, so billing begins when the subscription is confirmed; simply viewing the templates doesn't trigger a separate charge. Free trials are currently available on our Ignite and Pro plans. We appreciate your feedback and are reviewing how we can make our plan and billing details even clearer during sign-up.

Response from CreativeOSMay 18, 2026

Hi Mari, I'm sorry for the frustration here. We searched our system immediately upon seeing your review but couldn't find any emails or chats from your account. It’s highly likely a technical error or spam filter blocked your messages from reaching us, as we pride ourselves on being a customer-first company and don't leave users hanging. We never want anyone paying for a service they aren't using or happy with. A full refund has already been issued on our end and your account is confirmed canceled. We have also reached out to you directly via email to ensure this is fully resolved. If there is anything else we can do, please reply to that email, or reach out to us at [email protected] so we can confirm everything is squared away on your end.

Response from CreativeOSMar 26, 2026

Hi there. I'm sorry about this experience. This seems similar to your other review on a different platform, where we responded and fully resolved your issue. In case you don't see that response, we'll provide here as well. The billing issue was caused by an error on a third-party payment provider's end, not an intentional charge. We've already processed a full refund to your account. If it hasn't appeared yet, please allow a few business days for it to reflect. I'd also ask that you reach out to us directly at [email protected] so we can confirm everything is squared away on your end. We absolutely don't want you to have to go through your bank for this. Again, sorry for the trouble.

Response from CreativeOSFeb 19, 2026

Hi Alex. I'm sorry for the frustration. The charge after your cancellation was a third-party processing error and shouldn't have happened. A full refund has been issued on our end. Any small difference in the amount you see is due to currency exchange rate fluctuations between the original charge and the refund, which are determined by the banks and card networks rather than by us. Please reach out at [email protected] do we can make your refund whole. Thank you for your patience.

Response from CreativeOSJan 12, 2026

Hi Dan, thank you for sharing your feedback. The move to our own editor was an intentional decision. We made it to build something purpose-built for advertising workflows rather than relying on general-purpose design tools. The editor today is significantly ahead of where it was at launch, and we're shipping improvements weekly based on what our members actually need when creating ads, emails, and landing pages. Regarding support: if you reached out and didn't hear back, that's not the experience we aim for. I'd like to make it right, feel free to contact me directly at [email protected]. Best, Ayo

Response from CreativeOSJan 5, 2026

Hi Anton, thank you for sharing your experience. We moved to our own editor intentionally, to give members more control and flexibility than third-party tools allowed, and to shield pricing from the increases those platforms are passing along for AI. I understand the transition hasn't been smooth for you. We're improving the editor near weekly based on customer feedback. If you ever decide to give us another look, we'd welcome you back, we're adding valuable tools to the workflow as fast as we can build them.

Response from CreativeOSJan 5, 2026

Hi Rudy, thank you for the feedback. We made the intentional decision to move to our own editor, partly to unlock features that we know will be more valuable than Canva for advertising creative purposes, and partly to protect our members from the price increases third-party tools are passing along to justify their AI costs. I hear you that the transition has been frustrating, and we're actively shipping performance improvements and new capabilities near weekly. If there are specific bugs or friction points slowing you down, I'd genuinely like to hear about them, that feedback directly shapes what we prioritize. Feel free to reach out.