laura
Subscription trap?
I signed up a year ago at a reduced price and stopped using the site pretty much straight away as the quality of the videos was quite meh, just nothing you can't find for free on YouTube. Then the site automatically took a payment for a further year. They did not send an email to say this was about to happen, which I understand to be best practice. I noticed the payment had been taken straight away and emailed asking to be refunded and have the subscription cancelled, explaining that I cannot afford it and had not been notified that the payment was about to be taken. The response was that they do not offer refunds under any circumstances and are under no obligation to alert customers before taking a payment. Apparently this was made clear in the terms and conditions, but I must say, it can't have been that clear because I definitely missed it! This feels very much to me like a subscription trap. It is upsetting that the customer service people I emailed with were unrelenting and would not make an exception even when I explained that losing this money for a service I don't want and will not use, will severely impact me. Very much a case of prioritising profits over people.