Crate and BarrelReviews of crateandbarrel.com

I placed an order with Crate & Barrel three weeks ago and kept receiving messages saying the item was on backorder. After weeks of waiting, I finally reached out to customer service myself, only to be told the item was actually no longer in stock. This was a complete lack of transparency and communication. Had I not contacted them, I likely would have continued waiting with no real update. Very disappointing experience overall. Do not recommend.

I bought a Kitchenaid Stand Mixer for a bridal shower off brides registry and I saw the price went down by $20 dollars so I asked for a price adjustment. Conversation literally started at 9:03 am with Hi my name is Chad. Well I didn’t hear from Chad for another 15 mins. He then came back to say “I’m reviewing it slowly”. I then asked if he needed an acct number or bridal registry number and he said “absolutely, yes please”. So what was he reviewing prior if he didn’t have this info?! So, long story short I was told they were unable to provide price adjustment since the purchase was made more than 7 days ago. I think that’s bs! I prob would have understood if Chad had done a better job. Crate and Barrel needs to do a better job with customer service personnel. Chat as of 10:01 has not been closed.

Horrible customer service. 20 + minutes on hold listening to music . No matter when I call, day o Mr night, no one picks up. I will never buy from them again. And will every one I know not to. With customer service reps to assist, they must be losing a ton of business.

DO NO BUY FROM CRATE AND BARREL!! They will say the shipped something and when not shipped they will not refund or reship until YOU call the police and file a POLICE REPORT, THIS WILL TAKE WEEKS !!!

I had a very disappointing experience at this store. On Monday, I came in to request an exchange for a coffee machine. Giselle assisted me, and unfortunately, she was very rude and dismissive. She did not listen to my situation and immediately told me it could not be exchanged without properly reviewing the case. Later, Diana stepped in and approved the exchange for a different machine. I want to be very clear: the machine was only opened, not really used. Based on that approval, I was told to come back on Saturday because the person who originally handled the purchase needed to be present. However, when I returned, I am currently in the store and no one is willing to assist me. No one has even taken the time to properly speak with me or help me resolve this. I am being ignored, and no one is willing to even bring out the machine. This is extremely disappointing, especially considering I was trying to make an exchange—not a return—and this involves an expensive purchase. Even Elvira was not helpful in resolving the situation. Overall, this has been a very frustrating experience with extremely poor customer service, lack of communication, and no willingness to assist the customer properly.

Ordered eight wine glasses I had to be shipped. They arrived, but we're smashed bits all of them. Call the store ask them to put eight more aside for me. They wouldn't do it. So I will simply leave this review to say do not order something like glassware or pottery wear to be shipped because they don't know how to do it you don't ship glass with cardboard thin dividers. Shame on this company

The offer "Get $100 when they create a baby registry with your referral link. With one registry, they can add items from all Crate Brands." is in violation of FTC (Federal Trade Commission) guidelines regarding "Clear and Conspicuous" disclosures. A referred person would create the registry and no $100 will appear. As their support team indicated me, that is Delano, Leonardo, and Juan, indicated that there are internal terms and conditions which required a $750 purchase minimum. This is a very straight forward scam.

I had been a loyal customer and card holder for years but I’m done!! I ordered a lamp in December which took til end of February to be shipped. It came damaged and it said since I ordered it in December, the 30 day return was up. Say what? You didn’t deliver it until February 23rd!!! I chewed them out and what do they do without telling me, send me a giftcard!! Sounds good rt? No because they were not nice about me returning it saying my photos didn’t look damaged so I had to keep sending newer pics with brighter lights to show the scratches and dents. Than she said I could mail it in for a return after some push back. I’m waiting for my refund and nope I don’t get one. I get a dang giftcard instead!!! What a joke. I’m done!!! Keep your credit card and not my business any more!!!