Crate and BarrelReviews of crateandbarrel.com

There needs to be a serious reevaluation of this company and its' customer relations, customer service, quality control, communication. I ordered two Keane nightstands in March which were scheduled to be delivered at the end of April i.e. 6-7 weeks. I check back in April and it was pushed until the end of June. I did not make an issue of it. It was then pushed back to July which was not acceptable. I have dealt with incompetent customer service associates and managers. We originally set up for pickup. The manager offered to provide complimentary delivery services due to the 4 month delay with the nightstands. Weeks later, I am charged for delivery and had to speak to several people to get it refunded. Delivery day finally comes and one nightstand shows up. I am currently on the phone between customer service and the warehouse. Warehouse first says the second nightstand will be delivered tomorrow. Then comes back and says it is scheduled for pickup. Then says it is not at the warehouse but another location and I need to call customer service. Customer service acknowledges the issue and then says they can schedule delivery for the following week! I am so over this and have literally completed a four story office building window installation (20K square feet) in the time since I ordered these nightstands. There is so much more but not even worth it. This is ridiculous. Incompetence at its' finest. NEVER AGAIN. I wish I saw these reviews beforehand and took heed.

I'm not the type of person to leave reviews but honestly, I've never been more disappointed in a company than I am right now with my experience with you. I'm 9 months pregnant and due on Thursday. I ordered a pretty expensive crib and dresser set (which said it would arrive in May) on your website back in February. We paid an outrageous amount in shipping costs to make matters worse. Since then, my order has been delayed on three separate occasions! You have been unable to provide me with any sort of dates of arrival and when you finally got one piece of our order in stock, I was told it could take 1-21 business days for it to arrive and that a third party would contact us. We got a notification that our dresser had shipped and even got a text saying that it would be delivered, and it was promptly cancelled. When we called to find out what was going on, we got the run around and still have no answers as to where or when we will receive the dresser - which will likely be past my due date. For the amount of time, the cost of the order and shipping, the poor communication, long lead times for delivery, and having to work with an unreliable third-party company to receive an order I was genuinely excited about, has made the designing of my first child's nursey a complete nightmare. I would expect to be reimbursed at the very least, which hasn't been offered but basically what I'm getting at is - DO NOT SHOP here if you are needing something of importance in a reasonable time-frame.

I had to order the couch and pillows that go with the couch. The pillows were back ordered, there was no communication as to them being late, or at all..not once did I receive a phone call or I was not given an email regarding status…. four months later I still don’t have the pillows dispite my calls which were many!!. Now they’re insisting I take the pillows and will not give me a refund/ store credit . All sales are final, they said… and stated I was sent an email in June but that is not so… terribly rude management combined with horrible customer service. I will never buy anything from them again and if you value quality customer care you may wish to avoid them as well!

Horrible. Literally worst online ordering experience for myself as well as my sister ( two separate purchases) for a registry of family member. Spent hours on phone. Customer service reps are inept and callous. Never again. My sister lost money- never got her refund. Its been months. I lost a part of my soul on the phone for and hour.

For a home accessories and furnishings store, Crate and Barrel really is a fun place to shop and explore. This is a full service retailer that tries very hard a making customers expectations a reality. I especially appreciate the sales they offer throughout the year. I had one issue in my 6 years of shopping there, and it was resolved quickly. The sales people are helpful and knowledgeable and really seem to enjoy working there. They are a little pricey at times, but the quality and service in my opinion is worth a few more dollars.

I ordered a couch from Crate and Barrel that was "supposed" to have arrived the end of May for our summer home and it is now backordered until the end of July! We now have no furniture for our guests or ourselves for the 2023 season - Crate and Barrel assured us that our furniture would be here - do not trust this company!

One of the worst customer service experiences ever - it was 100% Crate & Barrels' fault, but they accepted ZERO responsibility, and the store even admitted that online is horrible. We ordered a Christmas gift in November, and after a few weeks, it showed up as backorder with no estimated date. We canceled that order and ordered the item in a different color (in stock). The item was a baby ball pit - it arrived in two separate boxes. The first part (balls) from the original order arrived even though it was canceled (and showed out of stock). We shipped it back (the order was canceled after all). Now six months later, the original pit from the canceled order arrived and was charged to our account. We contacted customer service and were told it was not returnable because it was beyond 30 days! No kidding, it was ordered six months ago and CANCELED! They finally said they would issue a credit but we had to pay to return it ($20) or take it to a store. We took it to the store to ensure the credit was correctly handled. Thirty-mile trip and carrying a huge box from the parking garage into the store...when the store manager said they couldn't return it because, guess what? Beyond 30 days, plus are "not supposed to accept online returns"! He finally realized he could credit my daughter's Apple Pay, so we are no longer stuck with half of an item that we didn't order. All they had to do was admit their system made a mistake shipping the second half of a canceled order and send a return label.

Terrible experience! Very first time ordering from Crate and Barrel and my table arrived with no hardware! They shipped it separately then I had to put it together myself! I will never order from them again.